I had been trying to find a job functioning from home for a while and also was about to give up. A lot of ‘function from residence’ tasks that you discover on the internet seem to be some form of pyramid or ‘begin your own company’ system. Paying a signing up with cost or purchasing their items for you to sell on? No thanks!

One day I decided to have an additional little appearance as well as stumbled upon The Chat Store. I saw the “Live Chat Representative” task on their careers page as well as, after reviewing the description, a big wave of happiness came by me. Not just did I fit their needs to a tee (precise learner with an inquisitive mind, solid capability to multi-task, high levels of organisation vodafone chat service job and a typing speed above 80 words per min), it also appeared like a task that I would actually like to do!

I applied immediately! I patiently awaited a reply yet, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and provided me a ‘Live Conversation Meeting’; following on from the first application questions, this is the initial stage of the employment process.

I was instead excited as I had never ever experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Shop’s website. I opened my web browser, went to The Conversation Store homepage and also just clicked the live chat tab. I had actually come to my interview.

After introducing myself to a representative that was handling chat at the time, I was quickly moved to Amy, who prepared and waiting to begin my meeting.

My interview started like any other: we presented ourselves and also had a bit of a laid-back inviting chat (that made me feel at ease). After that it was on to the major meeting. What was strange was the truth that the conversation was really similar to a face-to-face interview, except it was via live conversation!

The questions had to do with my previous experience, why I was requesting the work, just how I ‘d take care of specific situations and my understanding of The Conversation Store and also their services.

Amy was wanting to expose my toughness as well as weak points to identify whether I can fulfill the high expectations that they establish. She wanted to know where I would certainly require a little extra training as well as where I could bring brand-new skills to the team.

Why I wanted the position was also really vital of course. Although much of our team is spread out throughout the UK, The Chat Shop is certainly a close knit team with big ambitions. Each one people is an important part of providing the results that we provide for clients.

Needs, such as my inputting speed, were checked also obviously. Having to convert multiple website site visitors whilst supplying consumer complete satisfaction suggests that you need to think and also kind quick.

Amy additionally offered me the opportunity to ask any concerns that I had, as well as she addressed them completely. I mored than happy and also really hoping that I did well in my live chat interview!

As you have actually possibly presumed (by me creating this article) I did do well in my preliminary interview for the live conversation work. I was welcomed to the following phase of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far however I was additionally extremely anxious! Luckily the telephone interview was not as terrifying as I as soon as assumed as well as it was much more informal than official.

I got inquired about my pastimes, what I like to do in my leisure as well as a couple of inquiries concerning the Live Conversation Agent position. I additionally had some feedback on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the concerns that Joe asked had to do with my individuality. Joe said that getting on with everyone as well as ending up being a part of The Conversation Store household was a really crucial aspect.

It was an enjoyment to talk on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the placement … and I approved with excellent enjoyment, naturally. I was over the moon and I still am!

Once I had approved the offer I was emailed the agreements that required to be signed digitally (how cool is that), my working hours, what group I would remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hours and also he clarified everything I needed to learn about the “Live Chat Agent” placement. I made sure to make lots of notes in my note pad as it is a whole lot to take in.

I was after that given the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and other information I needed to understand about the training process including precisely what would take place. John was a satisfaction to speak with and also I really felt comfortable talking to him as he claimed he would certainly be there for any type of inquiries I may have if I am ever before unsure or stuck.

Regrettably…

I have had a bad bout of disease, which suggested I was unable to begin my training when set up. The Good News Is The Chat Shop are a lot of fantastic people that are patiently waiting on me to be well enough once more. I have never ever known such a recognizing company as well as I really feel blessed to be employed by them.

Equally as I was about to quit my work search, I stumbled across The Chat Store. I’m excitedly waiting for recovering and also beginning my training. With any luck I shall be a totally fledged online chat agent quickly … enjoy this room, my next post will inform you everything about my trip with the training process.