I had been trying to find a job working from home for some time and was about to surrender. Most ‘function from home’ tasks that you discover online seem to be some form of pyramid or ‘begin your own business’ plan. Paying a joining fee or getting their products for you to sell on? No thanks!

Eventually I made a decision to have an additional little appearance and stumbled upon The Conversation Shop. I saw the “Live Conversation Agent” work on their occupations web page as well as, after checking out the description, a large wave of happiness came me. Not only did I fit their demands to a tee (meticulous learner with an inquisitive mind, solid capacity to multi-task, high degrees of organisation volunteer social media job description and also an inputting speed above 80 words per min), it additionally seemed like a work that I would really love to do!

I applied quickly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me as well as provided me a ‘Live Conversation Interview’; adhering to on from the initial application concerns, this is the first stage of the recruitment procedure.

I was rather excited as I had never experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s internet site. I opened my browser, went to The Chat Store homepage and simply clicked the online conversation tab. I had actually gotten to my interview.

After presenting myself to a representative that was handling chat at the time, I was swiftly moved to Amy, who prepared and also waiting to begin my interview.

My meeting began like any other: we presented ourselves as well as had a little of a casual inviting chat (which made me really feel secure). After that it was on to the primary meeting. What was odd was the reality that the conversation was very similar to a face-to-face meeting, other than it was via live chat!

The concerns had to do with my previous experience, why I was looking for the work, how I would certainly handle specific scenarios and my understanding of The Conversation Shop and also their solutions.

Amy was seeking to expose my staminas and also weak points to figure out whether I can satisfy the high expectations that they establish. She would like to know where I would need a little added training and where I could bring new skills to the team.

Why I desired the placement was also extremely essential obviously. Although much of our group is spread throughout the UK, The Chat Shop is definitely a close weaved team with huge passions. Every one people is an integral part of delivering the results that we do for customers.

Demands, such as my typing rate, were examined too of course. Having to convert numerous internet site visitors whilst supplying customer complete satisfaction implies that you need to think as well as kind fast.

Amy also provided me the chance to ask any kind of inquiries that I had, and she addressed them extensively. I was happy and really hoping that I succeeded in my live conversation interview!

As you have actually possibly guessed (by me creating this blog post) I did succeed in my first interview for the real-time conversation task. I was welcomed to the next phase of the application process– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much however I was also extremely anxious! Thankfully the telephone meeting was not as scary as I when assumed as well as it was extra informal than official.

I got asked about my pastimes, what I such as to do in my leisure and also a few concerns concerning the Live Conversation Agent setting. I also had some feedback on my ‘Live Chat Interview’, which was excellent to hear.

A great deal of the questions that Joe asked were about my individuality. Joe stated that getting on with everybody and also ending up being a part of The Chat Shop household was a really important element.

It was a pleasure to talk on the phone to my prospective future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and I approved with excellent enjoyment, certainly. I was over the moon as well as I still am!

As soon as I had accepted the offer I was emailed the agreements that needed to be signed digitally (how awesome is that), my functioning hrs, what team I would certainly remain in and all of my log-in information prepared for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hrs and he described whatever I needed to know about the “Live Conversation Agent” setting. I ensured to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other details I needed to find out about the training procedure including specifically what would happen. John was a satisfaction to talk to and I really felt comfortable talking to him as he stated he would certainly be there for any queries I may have if I am ever before uncertain or stuck.


I have had a negative spell of disease, which meant I was incapable to start my training when prepared. Thankfully The Conversation Shop are a lot of wonderful individuals who are patiently awaiting me to be well enough once more. I have actually never ever known such an understanding firm and I really feel fortunate to be utilized by them.

Equally as I will surrender my task search, I stumbled across The Chat Store. I’m eagerly awaiting recovering and also beginning my training. Hopefully I will be a completely fledged online conversation representative quickly … view this space, my following article will certainly tell you everything about my trip with the training process.