I had been seeking a job working from residence for some time and also was about to give up. Most ‘work from house’ work that you find online appear to be some form of pyramid or ‘start your own business’ system. Paying a signing up with charge or purchasing their products for you to sell on? No thanks!

One day I made a decision to have another little look and also came across The Chat Shop. I saw the “Live Conversation Representative” work on their careers page and also, after reading the description, a large wave of happiness came me. Not only did I match their needs to a tee (thorough learner with an inquisitive mind, strong capability to multi-task, high degrees of organisation volunteer social media manager jobs and a keying speed above 80 words per minute), it additionally looked like a task that I would actually like to do!

I applied quickly! I patiently waited for a reply but, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me and offered me a ‘Live Chat Interview’; following on from the preliminary application concerns, this is the first stage of the recruitment process.

I was rather delighted as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Shop’s website. I opened my internet browser, went to The Conversation Shop homepage and just clicked the live chat tab. I had actually reached my interview.

After introducing myself to an agent that was handling chat at the time, I was swiftly moved to Amy, that prepared and waiting to start my meeting.

My interview began like any other: we presented ourselves and had a bit of a laid-back welcoming chat (which made me feel comfortable). After that it was on to the primary interview. What was weird was the reality that the discussion was very similar to a face-to-face meeting, other than it was through live chat!

The concerns had to do with my previous experience, why I was getting the job, just how I ‘d take care of specific scenarios and my expertise of The Chat Shop and their solutions.

Amy was wanting to expose my toughness and also weaknesses to identify whether I might fulfill the high expectations that they establish. She needed to know where I would need a little extra training and where I can bring new talents to the group.

Why I desired the placement was likewise really vital certainly. Although much of our group is spread across the UK, The Chat Shop is definitely a close weaved group with big passions. Every one of us is an indispensable part of delivering the outcomes that we provide for clients.

Requirements, such as my keying rate, were examined also certainly. Having to transform numerous internet site visitors whilst offering customer contentment means that you need to believe as well as kind quickly.

Amy likewise gave me the opportunity to ask any type of inquiries that I had, and she answered them extensively. I was happy and also really hoping that I succeeded in my live chat interview!

As you have actually possibly guessed (by me writing this article) I did succeed in my initial meeting for the live conversation work. I was invited to the next stage of the application process– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this far however I was also extremely nervous! Luckily the telephone meeting was not as terrifying as I once assumed and it was much more informal than official.

I got asked about my hobbies, what I such as to do in my leisure as well as a few inquiries about the Live Conversation Representative position. I also had some comments on my ‘Live Conversation Meeting’, which was terrific to hear.

A great deal of the inquiries that Joe asked had to do with my individuality. Joe stated that proceeding with everybody and also coming to be a part of The Conversation Shop family members was a very crucial factor.

It was an enjoyment to talk on the phone to my potential future managers and I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the placement … as well as I accepted with fantastic satisfaction, certainly. I was over the moon as well as I still am!

When I had actually approved the deal I was emailed the contracts that required to be authorized electronically (exactly how amazing is that), my working hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted around 2 hours as well as he clarified everything I required to find out about the “Live Chat Representative” setting. I ensured to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that given the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the procedure) and various other information I needed to learn about the training process consisting of exactly what would occur. John was a satisfaction to talk with as well as I felt comfy talking to him as he claimed he would be there for any queries I might have if I am ever before unsure or stuck.


I have had a negative bout of ill health, which implied I was incapable to start my training when arranged. Fortunately The Conversation Shop are a number of wonderful people who are patiently waiting on me to be well enough once more. I have actually never ever known such a recognizing business as well as I really feel blessed to be employed by them.

Equally as I will quit my job search, I stumbled across The Chat Shop. I’m eagerly awaiting healing and starting my training. Hopefully I shall be a totally fledged online chat agent soon … see this area, my following post will certainly inform you all about my trip through the training process.