I had actually been seeking a work working from house for some time as well as was about to give up. Many ‘function from house’ jobs that you locate on-line seem to be some type of pyramid or ‘begin your very own organization’ system. Paying a joining cost or purchasing their items for you to sell on? No many thanks!

Someday I chose to have one more little look and also encountered The Chat Store. I saw the “Live Conversation Agent” job on their jobs page and also, after checking out the description, a big wave of happiness came me. Not only did I suit their demands to a tee (thorough learner with a curious mind, strong capacity to multi-task, high degrees of organisation web chat agent job description as well as an inputting rate over 80 words per minute), it likewise looked like a job that I would really like to do!

I applied straight away! I patiently awaited a reply yet, to my shock, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and also offered me a ‘Live Chat Meeting’; adhering to on from the first application inquiries, this is the initial stage of the employment process.

I was rather thrilled as I had never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s website. I opened my browser, mosted likely to The Conversation Store homepage and merely clicked the live chat tab. I had actually reached my interview.

After introducing myself to an agent that was taking care of conversation at the time, I was quickly transferred to Amy, that was ready and waiting to begin my interview.

My interview began like any other: we presented ourselves and also had a bit of an informal welcoming chat (which made me feel comfortable). Then it was on to the primary meeting. What was odd was the reality that the conversation was really similar to an in person interview, except it was via live chat!

The concerns had to do with my previous experience, why I was looking for the job, how I ‘d deal with particular circumstances and my knowledge of The Chat Store and their solutions.

Amy was aiming to disclose my staminas and also weak points to determine whether I can meet the high assumptions that they establish. She needed to know where I would certainly require a little additional training and where I might bring brand-new skills to the team.

Why I wanted the position was likewise really important naturally. Although much of our team is spread out across the UK, The Chat Store is certainly a close weaved team with large aspirations. Each one people is an essential part of delivering the results that we provide for customers.

Requirements, such as my inputting speed, were checked as well certainly. Having to convert several website site visitors whilst offering customer satisfaction implies that you need to believe and also type quickly.

Amy likewise offered me the possibility to ask any concerns that I had, as well as she addressed them extensively. I mored than happy as well as hoping that I did well in my online conversation interview!

As you’ve most likely thought (by me creating this blog post) I did do well in my preliminary meeting for the live chat job. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far yet I was additionally really anxious! Fortunately the telephone meeting was not as terrifying as I as soon as thought and it was much more casual than official.

I obtained inquired about my hobbies, what I like to do in my leisure as well as a few questions concerning the Live Conversation Agent placement. I likewise had some responses on my ‘Live Chat Meeting’, which was excellent to hear.

A lot of the questions that Joe asked were about my individuality. Joe claimed that proceeding with everyone as well as ending up being a part of The Conversation Store family was a really vital aspect.

It was a satisfaction to talk on the phone to my potential future employers and I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and also I accepted with fantastic enjoyment, naturally. I was over the moon and also I still am!

Once I had approved the deal I was emailed the agreements that required to be signed digitally (exactly how trendy is that), my working hours, what group I would certainly remain in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This telephone call lasted around 2 hrs and he clarified everything I needed to understand about the “Live Chat Agent” position. I ensured to make great deals of notes in my notebook as it is a lot to absorb.

I was after that offered the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid throughout the process) and also other information I required to find out about the training procedure consisting of exactly what would certainly happen. John was a satisfaction to talk with and I felt comfy chatting to him as he stated he would be there for any type of questions I might have if I am ever not sure or stuck.


I have had a bad spell of illness, which suggested I was incapable to start my training when set up. Fortunately The Chat Store are a bunch of terrific individuals that are patiently awaiting me to be well enough again. I have actually never ever known such a comprehending business and also I feel fortunate to be utilized by them.

Equally as I was about to give up my job search, I stumbled across The Chat Shop. I’m eagerly awaiting healing and beginning my training. Ideally I will be a completely fledged online chat agent quickly … enjoy this space, my following blog post will tell you everything about my journey through the training procedure.