I had been seeking a job working from home for a while and was about to quit. A lot of ‘function from residence’ jobs that you discover on the internet seem to be some type of pyramid or ‘start your own service’ scheme. Paying a joining charge or purchasing their products for you to sell on? No many thanks!

Eventually I chose to have another little appearance as well as discovered The Chat Store. I saw the “Live Chat Agent” task on their professions page as well as, after reviewing the description, a huge wave of joy came over me. Not just did I match their needs to a tee (precise learner with a curious mind, strong capability to multi-task, high degrees of organisation web chat customer service job description as well as a keying speed above 80 words per minute), it also looked like a job that I would actually like to do!

I used quickly! I patiently waited for a reply yet, to my shock, I had not been waiting long whatsoever.

Amy, a Group Manager at The Conversation Shop, emailed me as well as supplied me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the initial stage of the recruitment process.

I was rather excited as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Store’s website. I opened my internet browser, mosted likely to The Chat Store homepage and also merely clicked the online chat tab. I had reached my interview.

After presenting myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, that was ready and waiting to begin my meeting.

My interview started like any other: we introduced ourselves and had a bit of a casual inviting conversation (that made me feel at ease). Then it was on to the main interview. What was weird was the reality that the discussion was very comparable to an in person interview, other than it was via live chat!

The concerns were about my previous experience, why I was looking for the task, exactly how I would certainly take care of certain situations and also my understanding of The Conversation Shop and also their solutions.

Amy was aiming to reveal my toughness and weaknesses to figure out whether I can meet the high assumptions that they set. She wished to know where I would certainly need a little additional training and also where I might bring brand-new skills to the group.

Why I wanted the placement was also really important certainly. Although much of our group is spread across the UK, The Chat Shop is certainly a close weaved group with large passions. Each one people is an integral part of providing the outcomes that we do for clients.

Requirements, such as my typing rate, were examined also obviously. Having to transform multiple internet site site visitors whilst providing client satisfaction implies that you have to assume and type quickly.

Amy additionally gave me the chance to ask any kind of questions that I had, and she answered them thoroughly. I mored than happy and hoping that I succeeded in my real-time conversation interview!

As you have actually possibly guessed (by me creating this article) I did do well in my first interview for the online conversation job. I was invited to the following phase of the application procedure– a telephone interview with Amy as well as among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far however I was additionally very worried! The good news is the telephone meeting was not as frightening as I when assumed and also it was a lot more casual than formal.

I obtained inquired about my leisure activities, what I like to do in my extra time and a few inquiries regarding the Live Conversation Representative placement. I likewise had some feedback on my ‘Live Chat Interview’, which was excellent to listen to.

A lot of the concerns that Joe asked were about my character. Joe stated that moving on with everybody and also becoming a part of The Chat Shop family was a very essential element.

It was a pleasure to talk on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the position … and I approved with fantastic enjoyment, naturally. I mored than the moon as well as I still am!

When I had actually accepted the deal I was emailed the contracts that needed to be authorized electronically (how great is that), my working hrs, what team I would remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted about 2 hrs and he explained every little thing I required to find out about the “Live Conversation Representative” setting. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was after that offered the dates of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the procedure) as well as various other details I needed to find out about the training procedure consisting of exactly what would certainly occur. John was an enjoyment to speak with and I really felt comfortable talking to him as he claimed he would certainly be there for any kind of inquiries I may have if I am ever not sure or stuck.


I have had a negative spell of disease, which indicated I was incapable to start my training when prepared. Fortunately The Chat Shop are a bunch of remarkable individuals who are patiently waiting for me to be well enough again. I have actually never recognized such an understanding firm and I really feel fortunate to be employed by them.

Just as I was about to give up my task search, I stumbled across The Chat Shop. I’m eagerly waiting for getting well as well as starting my training. With any luck I will be a completely fledged live chat agent quickly … view this space, my next message will certainly tell you all about my journey via the training process.