I had been searching for a job functioning from residence for some time and also was about to surrender. A lot of ‘work from house’ work that you discover online appear to be some kind of pyramid or ‘begin your own service’ scheme. Paying a signing up with charge or purchasing their items for you to sell on? No many thanks!

Someday I chose to have another little look and also discovered The Conversation Shop. I saw the “Live Conversation Representative” task on their professions page and, after checking out the summary, a big wave of joy came over me. Not only did I suit their needs to a tee (precise learner with an investigative mind, solid ability to multi-task, high levels of organisation web chat customer service job and a typing speed over 80 words per minute), it likewise looked like a task that I would truly love to do!

I applied immediately! I patiently waited for a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Conversation Shop, emailed me and used me a ‘Live Conversation Meeting’; following on from the first application concerns, this is the initial stage of the employment procedure.

I was rather delighted as I had actually never ever experienced a meeting by doing this prior to. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Store’s site. I opened my internet browser, mosted likely to The Chat Store homepage as well as merely clicked the online chat tab. I had actually reached my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was quickly transferred to Amy, who was ready as well as waiting to start my meeting.

My interview started like any other: we presented ourselves and also had a little bit of an informal welcoming conversation (that made me really feel comfortable). Then it was on to the main interview. What was odd was the truth that the discussion was very similar to a face-to-face meeting, other than it was through real-time conversation!

The inquiries were about my previous experience, why I was applying for the job, just how I ‘d manage certain situations as well as my expertise of The Conversation Shop and also their services.

Amy was seeking to disclose my staminas and weaknesses to identify whether I could fulfill the high assumptions that they set. She needed to know where I would need a little extra training as well as where I can bring new abilities to the group.

Why I desired the placement was also really crucial certainly. Although much of our team is spread across the UK, The Conversation Shop is definitely a close weaved team with huge ambitions. Each one people is an integral part of supplying the outcomes that we do for customers.

Requirements, such as my keying speed, were checked as well naturally. Having to convert numerous internet site visitors whilst giving customer contentment suggests that you have to assume and type quickly.

Amy additionally provided me the opportunity to ask any questions that I had, and also she answered them thoroughly. I mored than happy and also really hoping that I succeeded in my live chat interview!

As you’ve probably guessed (by me creating this article) I did succeed in my initial meeting for the online conversation task. I was welcomed to the following stage of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far however I was also really anxious! Thankfully the telephone meeting was not as scary as I as soon as believed and also it was a lot more laid-back than formal.

I obtained asked about my hobbies, what I such as to do in my spare time and also a few inquiries concerning the Live Chat Agent setting. I likewise had some feedback on my ‘Live Chat Meeting’, which was fantastic to hear.

A lot of the concerns that Joe asked were about my personality. Joe claimed that getting on with everybody and coming to be a part of The Conversation Store family was a very vital element.

It was a satisfaction to talk on the phone to my possible future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the placement … and I accepted with great satisfaction, certainly. I was over the moon and also I still am!

When I had approved the deal I was emailed the contracts that required to be authorized electronically (exactly how cool is that), my functioning hours, what team I would be in and all of my log-in details ready for my training.

Not long hereafter I had a phone call with John– my Group Leader. This call lasted around 2 hours and also he discussed everything I required to find out about the “Live Conversation Agent” placement. I made certain to make great deals of notes in my notebook as it is a whole lot to take in.

I was then provided the days of when my training would begin (training lasts around 3 weeks and also we’re paid during the procedure) and also other information I required to understand about the training process consisting of exactly what would certainly take place. John was an enjoyment to speak to as well as I felt comfy talking to him as he said he would be there for any kind of inquiries I might have if I am ever unclear or stuck.


I have had a poor spell of illness, which suggested I was not able to start my training when set up. Thankfully The Chat Shop are a lot of fantastic people who are patiently waiting for me to be well enough once again. I have never ever understood such a recognizing company and I really feel privileged to be used by them.

Just as I was about to surrender my task search, I came across The Chat Store. I’m excitedly waiting for getting well as well as beginning my training. With any luck I will be a totally fledged online chat representative soon … watch this space, my following post will certainly tell you all about my trip through the training procedure.