I had actually been searching for a work working from house for a while and also was about to give up. Most ‘function from house’ work that you find online seem to be some form of pyramid or ‘start your very own service’ scheme. Paying a signing up with fee or buying their products for you to sell on? No many thanks!

One day I decided to have an additional little look and stumbled upon The Conversation Store. I saw the “Live Chat Agent” job on their occupations page and also, after reading the summary, a large wave of happiness came over me. Not only did I fit their needs to a tee (precise student with a curious mind, strong capability to multi-task, high levels of organisation web chat customer service jobs from home as well as a keying speed over 80 words per minute), it likewise felt like a work that I would really like to do!

I applied straight away! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Conversation Shop, emailed me as well as provided me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the initial stage of the employment process.

I was rather thrilled as I had never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s internet site. I opened my web browser, mosted likely to The Chat Shop homepage and also simply clicked the live conversation tab. I had arrived at my meeting.

After presenting myself to a representative that was taking care of conversation at the time, I was rapidly transferred to Amy, who prepared and waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a little bit of an informal inviting conversation (which made me feel comfortable). After that it was on to the main meeting. What was odd was the truth that the conversation was really comparable to an in person interview, except it was via online chat!

The questions had to do with my previous experience, why I was obtaining the job, exactly how I would certainly deal with particular scenarios and my expertise of The Chat Store and also their solutions.

Amy was seeking to expose my strengths and weak points to identify whether I could satisfy the high assumptions that they set. She wished to know where I would need a little additional training and where I can bring new talents to the team.

Why I desired the position was additionally extremely important obviously. Although much of our team is spread out throughout the UK, The Conversation Shop is absolutely a close weaved group with large passions. Each one of us is an important part of supplying the results that we do for clients.

Needs, such as my keying rate, were checked as well certainly. Having to convert several website site visitors whilst giving client contentment means that you need to think as well as type fast.

Amy likewise offered me the opportunity to ask any kind of inquiries that I had, and she addressed them completely. I enjoyed and wishing that I did well in my online conversation interview!

As you’ve most likely thought (by me writing this article) I did do well in my preliminary meeting for the live chat task. I was welcomed to the following stage of the application process– a telephone interview with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much but I was additionally really worried! Luckily the telephone meeting was not as frightening as I once assumed and also it was extra laid-back than formal.

I got inquired about my pastimes, what I like to do in my extra time and a few questions concerning the Live Chat Representative position. I additionally had some comments on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the questions that Joe asked had to do with my individuality. Joe said that getting on with everyone as well as ending up being a part of The Conversation Store family was a really vital variable.

It was a pleasure to speak on the phone to my possible future bosses as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and I approved with excellent pleasure, naturally. I mored than the moon and also I still am!

When I had actually accepted the deal I was emailed the contracts that needed to be authorized electronically (how cool is that), my working hrs, what group I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hrs as well as he clarified everything I required to learn about the “Live Chat Representative” setting. I made certain to make great deals of notes in my notebook as it is a lot to take in.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the procedure) and various other details I needed to learn about the training process including precisely what would happen. John was a pleasure to speak to and I really felt comfy chatting to him as he claimed he would certainly be there for any type of questions I may have if I am ever not sure or stuck.


I have had a negative spell of disease, which suggested I was unable to start my training when set up. Thankfully The Chat Store are a number of terrific people that are patiently awaiting me to be all right again. I have actually never ever known such an understanding business and I really feel fortunate to be utilized by them.

Just as I will quit my work search, I came across The Conversation Store. I’m eagerly waiting for recovering and also starting my training. Hopefully I shall be a fully fledged online chat agent quickly … enjoy this area, my next blog post will inform you all about my trip with the training process.