I had actually been seeking a work functioning from house for a while as well as will quit. Most ‘function from residence’ work that you discover online seem to be some type of pyramid or ‘begin your very own organization’ plan. Paying a signing up with fee or purchasing their items for you to sell on? No many thanks!

One day I determined to have another little look and stumbled upon The Chat Store. I saw the “Live Conversation Representative” work on their jobs web page and also, after reading the description, a huge wave of joy came over me. Not just did I match their demands to a tee (careful student with a curious mind, solid capability to multi-task, high levels of organisation web chat job description as well as an inputting speed over 80 words per min), it additionally appeared like a task that I would actually enjoy to do!

I applied quickly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me as well as supplied me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the first stage of the recruitment process.

I was instead thrilled as I had actually never ever experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s web site. I opened my internet browser, mosted likely to The Conversation Shop homepage and merely clicked the real-time conversation tab. I had come to my meeting.

After introducing myself to a representative that was handling chat at the time, I was swiftly transferred to Amy, that was ready and also waiting to begin my interview.

My interview began like any other: we introduced ourselves as well as had a little of an informal welcoming conversation (that made me feel at ease). Then it was on to the major meeting. What was weird was the fact that the discussion was very comparable to an in person meeting, except it was via real-time conversation!

The concerns were about my previous experience, why I was obtaining the work, just how I would certainly deal with specific circumstances and also my knowledge of The Conversation Shop and also their solutions.

Amy was looking to disclose my staminas and also weak points to establish whether I could meet the high assumptions that they set. She needed to know where I would certainly require a little extra training as well as where I could bring new skills to the group.

Why I desired the setting was also really vital certainly. Although much of our team is spread out across the UK, The Chat Store is certainly a close knit group with big ambitions. Each one of us is an essential part of delivering the results that we provide for customers.

Requirements, such as my typing rate, were tested as well naturally. Having to convert numerous site visitors whilst supplying customer contentment indicates that you have to think and type fast.

Amy additionally offered me the possibility to ask any type of inquiries that I had, as well as she addressed them extensively. I mored than happy and also hoping that I succeeded in my live chat meeting!

As you have actually most likely presumed (by me composing this blog post) I did succeed in my first meeting for the online conversation task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this much but I was also extremely nervous! Luckily the telephone interview was not as terrifying as I as soon as believed and it was extra laid-back than official.

I obtained inquired about my pastimes, what I such as to do in my leisure as well as a few questions concerning the Live Conversation Representative setting. I also had some comments on my ‘Live Conversation Interview’, which was excellent to listen to.

A great deal of the inquiries that Joe asked had to do with my character. Joe claimed that proceeding with everyone and ending up being a part of The Conversation Store household was an extremely vital variable.

It was a satisfaction to talk on the phone to my possible future managers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the position … and I accepted with terrific satisfaction, naturally. I was over the moon and also I still am!

When I had actually accepted the offer I was emailed the contracts that required to be authorized digitally (just how great is that), my functioning hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted about 2 hours as well as he described everything I required to learn about the “Live Chat Representative” placement. I made sure to make great deals of notes in my note pad as it is a lot to take in.

I was then offered the dates of when my training would commence (training lasts around 3 weeks and also we’re paid during the process) and various other details I needed to find out about the training process including precisely what would occur. John was a pleasure to talk with and also I really felt comfy chatting to him as he claimed he would certainly be there for any kind of inquiries I may have if I am ever unsure or stuck.


I have had a bad bout of ill health, which indicated I was incapable to begin my training when arranged. Luckily The Conversation Store are a lot of wonderful individuals who are patiently waiting on me to be well enough again. I have actually never ever known such an understanding company as well as I really feel fortunate to be utilized by them.

Just as I will surrender my job search, I came across The Chat Shop. I’m eagerly waiting for getting well and starting my training. Ideally I shall be a fully fledged live chat agent soon … enjoy this area, my following post will certainly inform you all about my journey with the training procedure.