I had actually been looking for a job working from home for some time and also was about to surrender. The majority of ‘function from home’ tasks that you find on the internet seem to be some type of pyramid or ‘begin your own service’ scheme. Paying a joining cost or getting their products for you to sell on? No thanks!

One day I made a decision to have an additional little look and found The Conversation Shop. I saw the “Live Chat Representative” work on their professions web page as well as, after reviewing the description, a huge wave of joy came over me. Not just did I fit their needs to a tee (precise student with a curious mind, solid ability to multi-task, high levels of organisation web chat job interview as well as a keying speed above 80 words per minute), it also felt like a job that I would truly love to do!

I applied immediately! I patiently awaited a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Chat Store, emailed me as well as used me a ‘Live Chat Interview’; following on from the first application inquiries, this is the first stage of the employment process.

I was instead thrilled as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s site. I opened my web browser, mosted likely to The Chat Store homepage as well as just clicked the live chat tab. I had actually arrived at my interview.

After presenting myself to an agent that was handling chat at the time, I was swiftly transferred to Amy, that was ready and waiting to begin my meeting.

My interview started like any other: we presented ourselves as well as had a bit of a casual inviting chat (which made me feel at ease). Then it was on to the major meeting. What was odd was the fact that the discussion was very similar to an in person interview, except it was using online conversation!

The inquiries had to do with my previous experience, why I was getting the job, just how I would certainly handle certain scenarios and also my knowledge of The Conversation Store and also their services.

Amy was wanting to expose my toughness as well as weaknesses to establish whether I can fulfill the high assumptions that they establish. She wanted to know where I would certainly need a little additional training and also where I could bring brand-new skills to the team.

Why I desired the setting was likewise really crucial of course. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close weaved team with big ambitions. Each one of us is an important part of providing the outcomes that we provide for customers.

Requirements, such as my typing speed, were evaluated too obviously. Needing to convert multiple website site visitors whilst supplying customer complete satisfaction suggests that you need to believe as well as type quickly.

Amy also gave me the possibility to ask any inquiries that I had, as well as she addressed them thoroughly. I enjoyed as well as really hoping that I did well in my real-time chat meeting!

As you have actually most likely thought (by me creating this article) I did do well in my preliminary meeting for the online conversation task. I was invited to the following phase of the application procedure– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far but I was also very anxious! The good news is the telephone interview was not as scary as I when assumed as well as it was more informal than official.

I obtained inquired about my pastimes, what I like to do in my leisure and a few concerns regarding the Live Conversation Agent setting. I also had some comments on my ‘Live Chat Meeting’, which was great to hear.

A great deal of the concerns that Joe asked were about my individuality. Joe stated that getting on with everybody as well as becoming a part of The Conversation Store family members was a really vital element.

It was a satisfaction to talk on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the placement … and I approved with terrific enjoyment, naturally. I was over the moon as well as I still am!

As soon as I had actually approved the offer I was emailed the contracts that needed to be signed electronically (just how cool is that), my working hrs, what team I would be in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hrs and he explained everything I required to find out about the “Live Conversation Representative” position. I ensured to make great deals of notes in my notebook as it is a whole lot to take in.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) and various other details I needed to know about the training procedure including precisely what would certainly happen. John was a satisfaction to speak to and I really felt comfortable talking to him as he stated he would certainly be there for any kind of inquiries I might have if I am ever uncertain or stuck.


I have had a bad round of ill health, which suggested I was not able to start my training when organized. Fortunately The Chat Shop are a lot of remarkable people who are patiently waiting on me to be all right once more. I have never understood such a comprehending business as well as I really feel privileged to be utilized by them.

Just as I will give up my work search, I stumbled across The Chat Store. I’m excitedly awaiting getting well and also beginning my training. Hopefully I will be a fully fledged online chat agent quickly … see this space, my next blog post will certainly inform you all about my journey through the training procedure.