I had actually been seeking a task working from home for some time as well as was about to quit. The majority of ‘function from home’ work that you find on-line appear to be some form of pyramid or ‘start your own organization’ scheme. Paying a joining charge or acquiring their items for you to sell on? No thanks!

Eventually I decided to have an additional little appearance and also came across The Conversation Shop. I saw the “Live Chat Representative” task on their professions page and also, after reviewing the summary, a large wave of joy came by me. Not just did I fit their demands to a tee (thorough student with a curious mind, solid capacity to multi-task, high levels of organisation web chat jobs birmingham and also a keying speed over 80 words per min), it also felt like a work that I would really enjoy to do!

I used instantly! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and supplied me a ‘Live Conversation Interview’; following on from the first application inquiries, this is the initial stage of the employment procedure.

I was rather thrilled as I had never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my meeting via The Chat Store’s web site. I opened my web browser, went to The Chat Store homepage as well as merely clicked the live chat tab. I had actually gotten to my meeting.

After presenting myself to an agent that was handling chat at the time, I was swiftly moved to Amy, who was ready as well as waiting to start my meeting.

My interview started like any other: we presented ourselves and had a little bit of a casual inviting conversation (which made me feel comfortable). Then it was on to the major meeting. What was weird was the fact that the conversation was really similar to a face-to-face interview, except it was via real-time chat!

The inquiries had to do with my previous experience, why I was obtaining the work, just how I would certainly handle specific situations and also my knowledge of The Chat Store and also their services.

Amy was aiming to expose my toughness and weak points to figure out whether I can fulfill the high assumptions that they set. She needed to know where I would certainly require a little additional training and also where I can bring brand-new abilities to the group.

Why I wanted the position was additionally very essential obviously. Although much of our team is spread across the UK, The Conversation Store is absolutely a close knit team with large aspirations. Each and every one people is an integral part of delivering the results that we provide for customers.

Demands, such as my keying speed, were examined also of course. Needing to convert multiple internet site site visitors whilst providing client satisfaction means that you need to believe and kind quick.

Amy likewise provided me the possibility to ask any kind of concerns that I had, and also she answered them completely. I enjoyed and hoping that I succeeded in my online conversation interview!

As you have actually probably presumed (by me creating this post) I did do well in my initial meeting for the online chat work. I was welcomed to the next phase of the application process– a telephone meeting with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had got this far however I was also very nervous! Fortunately the telephone interview was not as terrifying as I when believed and also it was much more informal than formal.

I got asked about my pastimes, what I like to do in my spare time as well as a couple of concerns about the Live Conversation Representative setting. I likewise had some responses on my ‘Live Conversation Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my character. Joe stated that moving on with everybody and coming to be a part of The Conversation Shop family members was a really important factor.

It was a satisfaction to speak on the phone to my potential future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … and I approved with wonderful enjoyment, of course. I mored than the moon and I still am!

As soon as I had accepted the deal I was emailed the contracts that required to be authorized digitally (just how great is that), my functioning hours, what group I would remain in and all of my log-in details ready for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This phone called lasted around 2 hours and he explained everything I needed to find out about the “Live Chat Representative” position. I saw to it to make great deals of notes in my note pad as it is a great deal to take in.

I was then offered the days of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) as well as various other information I required to know about the training process consisting of specifically what would certainly happen. John was an enjoyment to speak to as well as I really felt comfy chatting to him as he claimed he would certainly be there for any kind of questions I might have if I am ever before unclear or stuck.


I have had a bad bout of ill health, which meant I was not able to start my training when arranged. Luckily The Chat Store are a lot of wonderful people who are patiently waiting for me to be all right once again. I have actually never recognized such an understanding business and also I really feel fortunate to be employed by them.

Just as I was about to give up my task search, I stumbled across The Conversation Store. I’m eagerly awaiting recovering and starting my training. Hopefully I shall be a totally fledged live conversation representative quickly … view this space, my next post will tell you everything about my journey with the training process.