I had been looking for a task working from home for a while as well as was about to quit. A lot of ‘work from residence’ jobs that you find online seem to be some type of pyramid or ‘begin your own company’ system. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!

Eventually I determined to have an additional little look as well as discovered The Conversation Shop. I saw the “Live Conversation Agent” task on their professions page and, after checking out the description, a huge wave of joy came me. Not only did I fit their requirements to a tee (meticulous student with an investigative mind, solid capability to multi-task, high levels of organisation web chat jobs from home uk as well as an inputting speed over 80 words per min), it also felt like a job that I would really love to do!

I applied instantly! I patiently awaited a reply yet, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Conversation Store, emailed me and supplied me a ‘Live Chat Meeting’; following on from the first application inquiries, this is the initial stage of the recruitment process.

I was rather excited as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s site. I opened my internet browser, went to The Conversation Shop homepage and also simply clicked the online chat tab. I had actually arrived at my meeting.

After presenting myself to an agent that was handling chat at the time, I was swiftly moved to Amy, that prepared as well as waiting to start my interview.

My interview started like any other: we presented ourselves as well as had a little bit of a casual inviting chat (that made me feel comfortable). Then it was on to the main interview. What was weird was the fact that the conversation was extremely similar to a face-to-face meeting, other than it was by means of live chat!

The questions were about my previous experience, why I was applying for the work, exactly how I ‘d take care of specific scenarios and my knowledge of The Chat Store and also their solutions.

Amy was wanting to disclose my toughness and weaknesses to determine whether I could meet the high expectations that they set. She needed to know where I would need a little additional training and also where I can bring new skills to the group.

Why I wanted the position was likewise extremely crucial obviously. Although much of our team is spread across the UK, The Conversation Shop is definitely a close weaved group with huge passions. Each one people is an essential part of providing the outcomes that we provide for clients.

Demands, such as my keying speed, were checked too naturally. Having to convert numerous website site visitors whilst providing client complete satisfaction indicates that you have to think and type fast.

Amy also gave me the chance to ask any kind of concerns that I had, as well as she answered them thoroughly. I was happy and also wishing that I did well in my live chat meeting!

As you’ve most likely guessed (by me composing this blog post) I did do well in my preliminary interview for the online conversation task. I was invited to the following phase of the application process– a telephone interview with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had actually got this much but I was likewise really nervous! Thankfully the telephone meeting was not as scary as I once thought as well as it was extra informal than formal.

I obtained asked about my leisure activities, what I like to do in my spare time and a few questions regarding the Live Conversation Representative placement. I also had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my individuality. Joe said that proceeding with everybody as well as ending up being a part of The Chat Store family members was a very vital element.

It was a pleasure to talk on the phone to my prospective future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … as well as I accepted with fantastic pleasure, of course. I mored than the moon as well as I still am!

As soon as I had actually approved the offer I was emailed the agreements that required to be signed digitally (just how cool is that), my functioning hrs, what group I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted about 2 hrs as well as he clarified whatever I needed to know about the “Live Conversation Representative” placement. I ensured to make great deals of notes in my note pad as it is a great deal to take in.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other information I required to learn about the training procedure including precisely what would certainly happen. John was a pleasure to speak with as well as I really felt comfortable talking to him as he said he would be there for any kind of questions I might have if I am ever not sure or stuck.


I have had a negative bout of illness, which implied I was not able to begin my training when arranged. Luckily The Conversation Store are a lot of fantastic individuals that are patiently waiting for me to be well enough once again. I have actually never ever understood such an understanding company as well as I really feel blessed to be employed by them.

Equally as I will surrender my task search, I came across The Conversation Store. I’m eagerly awaiting getting well as well as beginning my training. With any luck I will be a fully fledged live chat agent quickly … watch this area, my following message will tell you everything about my trip via the training procedure.