I had been trying to find a job working from residence for a while as well as was about to give up. Many ‘work from residence’ tasks that you discover on the internet appear to be some kind of pyramid or ‘start your very own business’ scheme. Paying a joining cost or buying their products for you to sell on? No thanks!

One day I decided to have another little appearance and also came across The Chat Store. I saw the “Live Chat Representative” work on their careers page as well as, after checking out the summary, a big wave of happiness came by me. Not just did I suit their requirements to a tee (meticulous student with a curious mind, solid capability to multi-task, high levels of organisation web chat jobs in cape town as well as an inputting rate over 80 words per minute), it additionally appeared like a job that I would actually love to do!

I used straight away! I patiently waited for a reply but, to my surprise, I had not been waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and used me a ‘Live Conversation Interview’; following on from the preliminary application questions, this is the initial stage of the employment procedure.

I was instead thrilled as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting by means of The Conversation Store’s internet site. I opened my internet browser, mosted likely to The Conversation Store homepage and also just clicked the online chat tab. I had reached my interview.

After introducing myself to an agent that was managing chat at the time, I was promptly transferred to Amy, that prepared and also waiting to begin my meeting.

My meeting started like any other: we introduced ourselves as well as had a little bit of a casual inviting conversation (that made me feel secure). Then it was on to the major meeting. What was strange was the truth that the discussion was really comparable to a face-to-face meeting, except it was using online chat!

The concerns were about my previous experience, why I was applying for the work, how I would certainly handle specific situations as well as my knowledge of The Chat Shop and their solutions.

Amy was seeking to expose my strengths and weak points to identify whether I could meet the high expectations that they set. She wished to know where I would need a little added training and also where I might bring new skills to the team.

Why I wanted the position was additionally extremely vital naturally. Although much of our group is spread across the UK, The Conversation Store is certainly a close knit group with large ambitions. Each and every one of us is an essential part of providing the outcomes that we do for customers.

Demands, such as my keying rate, were tested too certainly. Having to transform several web site visitors whilst giving customer complete satisfaction means that you have to assume and kind fast.

Amy also gave me the possibility to ask any kind of questions that I had, and also she addressed them extensively. I mored than happy and also wishing that I succeeded in my online chat meeting!

As you have actually probably guessed (by me writing this article) I did do well in my preliminary interview for the live conversation work. I was invited to the next phase of the application process– a telephone interview with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far however I was additionally very nervous! Fortunately the telephone meeting was not as frightening as I when believed and also it was a lot more casual than official.

I got inquired about my leisure activities, what I such as to do in my spare time as well as a few inquiries regarding the Live Conversation Agent position. I additionally had some comments on my ‘Live Conversation Interview’, which was excellent to listen to.

A great deal of the inquiries that Joe asked were about my individuality. Joe said that proceeding with everyone as well as coming to be a part of The Conversation Store family members was an extremely important variable.

It was a satisfaction to speak on the phone to my prospective future employers and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and I approved with wonderful satisfaction, naturally. I was over the moon and also I still am!

Once I had accepted the deal I was emailed the contracts that needed to be signed electronically (just how great is that), my working hours, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted around 2 hours and he discussed everything I required to learn about the “Live Chat Agent” position. I made certain to make lots of notes in my note pad as it is a great deal to take in.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the procedure) and also other details I needed to know about the training procedure consisting of exactly what would happen. John was a pleasure to talk to and also I really felt comfy chatting to him as he claimed he would be there for any queries I may have if I am ever uncertain or stuck.

Unfortunately…

I have had a bad spell of disease, which suggested I was not able to begin my training when organized. Fortunately The Conversation Store are a lot of wonderful people who are patiently awaiting me to be well enough once more. I have never recognized such a comprehending company as well as I really feel blessed to be utilized by them.

Just as I was about to quit my task search, I stumbled across The Chat Shop. I’m eagerly waiting for healing and starting my training. With any luck I will be a completely fledged online conversation agent quickly … see this space, my next post will tell you all about my trip with the training process.