I had been searching for a task functioning from home for some time and also was about to surrender. Many ‘work from residence’ work that you locate online seem to be some kind of pyramid or ‘begin your own business’ system. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!

Someday I made a decision to have an additional little appearance and came across The Chat Store. I saw the “Live Chat Representative” task on their careers web page and also, after checking out the summary, a large wave of joy came by me. Not just did I fit their requirements to a tee (careful learner with an analytical mind, strong capacity to multi-task, high levels of organisation web chat jobs suck as well as an inputting rate over 80 words per min), it likewise seemed like a task that I would really like to do!

I used immediately! I patiently awaited a reply yet, to my shock, I had not been waiting long at all.

Amy, a Team Manager at The Conversation Shop, emailed me and also used me a ‘Live Conversation Interview’; adhering to on from the first application inquiries, this is the initial stage of the employment procedure.

I was instead delighted as I had never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s internet site. I opened my web browser, mosted likely to The Conversation Shop homepage and also simply clicked the real-time chat tab. I had reached my meeting.

After introducing myself to a representative that was handling conversation at the time, I was promptly moved to Amy, who was ready and also waiting to begin my interview.

My meeting began like any other: we introduced ourselves and also had a little bit of a laid-back inviting chat (that made me really feel at ease). Then it was on to the primary meeting. What was strange was the reality that the conversation was really comparable to a face-to-face interview, other than it was via live chat!

The concerns had to do with my previous experience, why I was making an application for the job, just how I ‘d deal with certain circumstances and my expertise of The Chat Store as well as their solutions.

Amy was seeking to disclose my strengths and also weaknesses to identify whether I might fulfill the high assumptions that they set. She needed to know where I would need a little additional training and also where I might bring new talents to the team.

Why I desired the placement was additionally very vital naturally. Although much of our team is spread out across the UK, The Chat Shop is definitely a close weaved team with large ambitions. Each and every one people is an important part of providing the results that we provide for clients.

Needs, such as my typing speed, were evaluated also certainly. Needing to convert numerous web site site visitors whilst providing customer satisfaction means that you have to think and kind quick.

Amy also provided me the chance to ask any kind of concerns that I had, as well as she addressed them extensively. I enjoyed and really hoping that I did well in my online chat interview!

As you’ve possibly thought (by me composing this post) I did do well in my first meeting for the online conversation work. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far but I was additionally extremely nervous! The good news is the telephone meeting was not as terrifying as I when thought and it was extra laid-back than official.

I got inquired about my pastimes, what I like to do in my extra time and a couple of questions about the Live Conversation Representative placement. I also had some comments on my ‘Live Conversation Interview’, which was terrific to hear.

A great deal of the questions that Joe asked were about my individuality. Joe said that getting on with everybody and becoming a part of The Chat Shop family members was a really crucial element.

It was a pleasure to talk on the phone to my possible future managers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the placement … as well as I approved with fantastic pleasure, naturally. I mored than the moon and also I still am!

As soon as I had actually approved the deal I was emailed the agreements that needed to be signed digitally (just how trendy is that), my working hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This phone called lasted around 2 hrs as well as he described everything I required to find out about the “Live Chat Agent” position. I ensured to make great deals of notes in my notebook as it is a lot to take in.

I was after that offered the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the procedure) and other details I needed to understand about the training procedure consisting of specifically what would certainly happen. John was a satisfaction to talk to and I felt comfy talking to him as he said he would certainly be there for any type of queries I might have if I am ever before unclear or stuck.


I have had a negative round of disease, which indicated I was unable to start my training when arranged. The Good News Is The Chat Store are a number of terrific people who are patiently waiting for me to be well enough again. I have actually never ever known such an understanding firm and also I really feel blessed to be used by them.

Just as I was about to quit my work search, I stumbled across The Conversation Shop. I’m eagerly awaiting getting well as well as starting my training. Hopefully I will be a totally fledged online chat representative soon … enjoy this space, my following blog post will certainly tell you everything about my journey with the training process.