I had been seeking a work working from home for some time and also will surrender. Most ‘function from house’ tasks that you discover on the internet appear to be some form of pyramid or ‘start your very own organization’ plan. Paying a signing up with cost or buying their items for you to sell on? No many thanks!

Someday I chose to have one more little appearance and came across The Chat Shop. I saw the “Live Chat Agent” job on their careers web page as well as, after reading the description, a big wave of happiness came over me. Not only did I fit their needs to a tee (careful student with an inquisitive mind, strong capability to multi-task, high degrees of organisation web chat support job description as well as an inputting rate over 80 words per minute), it additionally felt like a task that I would truly love to do!

I used instantly! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and offered me a ‘Live Chat Meeting’; adhering to on from the preliminary application questions, this is the first stage of the employment procedure.

I was instead delighted as I had never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s internet site. I opened my browser, went to The Chat Shop homepage as well as merely clicked the online chat tab. I had actually gotten to my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was rapidly transferred to Amy, that was ready as well as waiting to begin my interview.

My meeting started like any other: we presented ourselves as well as had a bit of an informal inviting conversation (which made me really feel comfortable). Then it was on to the major meeting. What was odd was the reality that the discussion was really similar to a face-to-face meeting, except it was by means of online chat!

The questions were about my previous experience, why I was getting the task, just how I ‘d handle particular situations as well as my knowledge of The Conversation Shop and their solutions.

Amy was looking to reveal my strengths and weak points to figure out whether I could fulfill the high assumptions that they set. She wished to know where I would certainly need a little additional training and where I could bring brand-new abilities to the group.

Why I desired the placement was also really important of course. Although much of our group is spread out across the UK, The Conversation Shop is absolutely a close knit team with large passions. Each and every one of us is an integral part of supplying the results that we provide for clients.

Demands, such as my inputting rate, were evaluated also naturally. Needing to convert several web site site visitors whilst giving client satisfaction implies that you have to believe and also type quick.

Amy additionally provided me the chance to ask any inquiries that I had, and she answered them completely. I was happy and really hoping that I succeeded in my online conversation interview!

As you have actually most likely thought (by me composing this post) I did do well in my first interview for the real-time conversation task. I was welcomed to the next phase of the application process– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much yet I was also extremely anxious! Luckily the telephone interview was not as scary as I when assumed and it was extra informal than official.

I obtained inquired about my hobbies, what I such as to do in my extra time and a few inquiries about the Live Conversation Representative setting. I additionally had some comments on my ‘Live Conversation Meeting’, which was excellent to listen to.

A lot of the concerns that Joe asked were about my personality. Joe said that getting on with everybody as well as ending up being a part of The Conversation Shop family members was an extremely essential variable.

It was a satisfaction to speak on the phone to my possible future employers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the position … and I approved with terrific pleasure, certainly. I mored than the moon as well as I still am!

As soon as I had accepted the deal I was emailed the contracts that needed to be signed electronically (just how amazing is that), my working hours, what team I would be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hours and he discussed whatever I required to know about the “Live Chat Representative” setting. I saw to it to make great deals of notes in my note pad as it is a whole lot to absorb.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and also other information I needed to learn about the training process consisting of specifically what would certainly take place. John was a satisfaction to speak to and I really felt comfy chatting to him as he said he would be there for any type of queries I might have if I am ever unsure or stuck.


I have had a bad bout of ill health, which suggested I was not able to begin my training when organized. Thankfully The Conversation Shop are a bunch of remarkable people that are patiently waiting for me to be well enough once more. I have actually never understood such a comprehending firm and also I really feel privileged to be employed by them.

Just as I will give up my task search, I came across The Conversation Store. I’m eagerly awaiting healing as well as starting my training. With any luck I will be a completely fledged online chat representative soon … enjoy this area, my following blog post will inform you all about my trip with the training process.