I had actually been searching for a work working from home for a while as well as will give up. Many ‘function from residence’ jobs that you discover on-line seem to be some form of pyramid or ‘begin your own organization’ plan. Paying a joining cost or buying their items for you to sell on? No thanks!
One day I chose to have an additional little look as well as encountered The Chat Shop. I saw the “Live Chat Agent” work on their careers web page and also, after reading the description, a big wave of joy came me. Not only did I match their demands to a tee (careful learner with an inquisitive mind, strong ability to multi-task, high levels of organisation web design and social media jobs and also a keying speed over 80 words per min), it also looked like a job that I would really love to do!
I used straight away! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.
Amy, a Group Supervisor at The Chat Store, emailed me and also offered me a ‘Live Chat Meeting’; adhering to on from the preliminary application concerns, this is the first stage of the employment process.
I was rather thrilled as I had never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my interview using The Chat Store’s website. I opened my browser, went to The Conversation Shop homepage and also merely clicked the real-time chat tab. I had come to my interview.
After introducing myself to an agent that was handling conversation at the time, I was quickly transferred to Amy, who prepared as well as waiting to begin my interview.
My interview began like any other: we presented ourselves as well as had a little of a laid-back inviting chat (that made me really feel comfortable). Then it was on to the main interview. What was strange was the truth that the discussion was really similar to an in person interview, except it was by means of real-time chat!
The questions had to do with my previous experience, why I was obtaining the work, just how I would certainly deal with particular situations as well as my understanding of The Chat Shop as well as their services.
Amy was aiming to expose my toughness and weaknesses to establish whether I could meet the high expectations that they establish. She would like to know where I would certainly need a little added training and also where I can bring brand-new skills to the team.
Why I wanted the setting was likewise very vital of course. Although much of our group is spread throughout the UK, The Conversation Store is absolutely a close weaved group with big aspirations. Every one people is an important part of providing the outcomes that we do for clients.
Requirements, such as my inputting rate, were checked as well naturally. Needing to convert several website site visitors whilst supplying consumer complete satisfaction suggests that you have to believe as well as type quickly.
Amy likewise gave me the opportunity to ask any type of concerns that I had, and also she addressed them thoroughly. I mored than happy and really hoping that I did well in my online conversation interview!
As you’ve probably thought (by me creating this post) I did do well in my preliminary interview for the online chat task. I was invited to the next phase of the application process– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.
This is the last stage of their recruitment procedure and also I was proud that I had actually got this far yet I was likewise really anxious! The good news is the telephone interview was not as terrifying as I once believed and also it was extra informal than formal.
I got asked about my pastimes, what I like to do in my extra time and also a couple of questions about the Live Conversation Agent setting. I additionally had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.
A lot of the questions that Joe asked had to do with my individuality. Joe said that proceeding with everyone as well as coming to be a part of The Conversation Store family was an extremely important element.
It was a pleasure to speak on the phone to my potential future employers and also I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … as well as I approved with wonderful satisfaction, certainly. I mored than the moon as well as I still am!
Once I had approved the offer I was emailed the agreements that required to be signed electronically (just how awesome is that), my functioning hours, what group I would certainly remain in and all of my log-in details ready for my training.
Not long after this I had a phone call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he explained everything I needed to know about the “Live Conversation Representative” position. I made certain to make lots of notes in my note pad as it is a whole lot to take in.
I was after that offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other information I needed to learn about the training procedure consisting of precisely what would certainly occur. John was a satisfaction to talk to and I really felt comfortable chatting to him as he stated he would be there for any kind of inquiries I might have if I am ever before unclear or stuck.
I have had a bad spell of disease, which meant I was unable to start my training when set up. Fortunately The Chat Shop are a lot of wonderful people who are patiently waiting for me to be well enough once again. I have never ever known such a recognizing company as well as I really feel blessed to be employed by them.
Just as I was about to give up my work search, I stumbled across The Chat Store. I’m eagerly waiting for healing as well as starting my training. With any luck I shall be a completely fledged live chat representative soon … enjoy this room, my next post will certainly inform you all about my journey via the training process.