I had been looking for a work working from residence for a while and also will quit. The majority of ‘work from residence’ jobs that you discover online appear to be some kind of pyramid or ‘begin your very own company’ system. Paying a signing up with cost or buying their products for you to sell on? No thanks!

Eventually I decided to have an additional little look and also encountered The Chat Shop. I saw the “Live Chat Representative” work on their jobs web page and also, after checking out the description, a huge wave of happiness came over me. Not only did I match their needs to a tee (precise learner with a curious mind, solid capacity to multi-task, high levels of organisation website and social media job description and also an inputting rate over 80 words per min), it likewise appeared like a task that I would really enjoy to do!

I applied instantly! I patiently awaited a reply however, to my shock, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also provided me a ‘Live Conversation Interview’; following on from the first application concerns, this is the initial stage of the recruitment process.

I was instead delighted as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s internet site. I opened my browser, mosted likely to The Conversation Store homepage and also simply clicked the real-time conversation tab. I had arrived at my interview.

After introducing myself to a representative that was handling conversation at the time, I was promptly transferred to Amy, that was ready as well as waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and had a little bit of an informal welcoming chat (that made me really feel at ease). After that it was on to the primary meeting. What was weird was the fact that the discussion was extremely comparable to a face-to-face interview, other than it was via real-time chat!

The concerns were about my previous experience, why I was looking for the task, how I ‘d handle certain situations as well as my understanding of The Chat Store and also their solutions.

Amy was seeking to disclose my toughness and weak points to figure out whether I can fulfill the high assumptions that they establish. She wanted to know where I would require a little added training as well as where I could bring new skills to the group.

Why I desired the setting was additionally very vital naturally. Although much of our team is spread throughout the UK, The Chat Store is certainly a close weaved team with big passions. Every one of us is an essential part of providing the outcomes that we do for customers.

Needs, such as my typing speed, were evaluated as well of course. Having to transform multiple website visitors whilst giving customer contentment implies that you need to assume and kind fast.

Amy also offered me the possibility to ask any questions that I had, as well as she answered them thoroughly. I enjoyed and also hoping that I succeeded in my live chat interview!

As you’ve probably presumed (by me composing this article) I did do well in my preliminary interview for the online conversation job. I was welcomed to the following stage of the application process– a telephone meeting with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had actually got this far but I was additionally extremely nervous! Fortunately the telephone meeting was not as frightening as I once assumed and also it was much more informal than formal.

I got asked about my pastimes, what I like to do in my spare time as well as a few questions about the Live Chat Representative position. I additionally had some feedback on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A lot of the inquiries that Joe asked were about my character. Joe said that proceeding with everyone and also coming to be a part of The Conversation Shop household was a very vital factor.

It was a pleasure to talk on the phone to my potential future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and I accepted with excellent enjoyment, obviously. I mored than the moon as well as I still am!

When I had actually accepted the deal I was emailed the contracts that required to be authorized electronically (how cool is that), my working hrs, what team I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted about 2 hrs and he described whatever I needed to know about the “Live Chat Representative” placement. I made certain to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that given the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other information I required to know about the training procedure consisting of precisely what would certainly happen. John was an enjoyment to speak with and I felt comfortable chatting to him as he said he would certainly be there for any kind of questions I may have if I am ever not sure or stuck.


I have had a bad bout of disease, which suggested I was incapable to start my training when set up. The Good News Is The Conversation Shop are a lot of fantastic people that are patiently waiting for me to be well enough once again. I have never ever known such a recognizing business and I feel blessed to be employed by them.

Just as I will quit my job search, I stumbled across The Chat Store. I’m eagerly waiting for healing as well as starting my training. Hopefully I shall be a totally fledged real-time chat agent soon … see this area, my next blog post will inform you everything about my journey through the training procedure.