I had actually been trying to find a task functioning from residence for a while as well as was about to quit. Many ‘work from residence’ jobs that you discover on the internet appear to be some type of pyramid or ‘start your own business’ plan. Paying a signing up with fee or buying their items for you to sell on? No thanks!
Someday I made a decision to have another little appearance as well as found The Chat Store. I saw the “Live Chat Representative” work on their jobs web page as well as, after reading the description, a huge wave of happiness came me. Not just did I fit their requirements to a tee (precise student with an inquisitive mind, strong capacity to multi-task, high levels of organisation website and social media testing jobs as well as an inputting speed over 80 words per minute), it additionally appeared like a work that I would actually love to do!
I applied instantly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in all.
Amy, a Team Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Chat Meeting’; adhering to on from the first application inquiries, this is the first stage of the recruitment procedure.
I was rather delighted as I had never ever experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s site. I opened my browser, went to The Conversation Store homepage and also simply clicked the online chat tab. I had actually come to my interview.
After introducing myself to an agent that was handling conversation at the time, I was promptly moved to Amy, who was ready as well as waiting to begin my interview.
My meeting began like any other: we presented ourselves and had a little bit of a casual welcoming chat (that made me really feel comfortable). Then it was on to the main interview. What was unusual was the reality that the conversation was very comparable to a face-to-face meeting, other than it was by means of real-time chat!
The concerns had to do with my previous experience, why I was obtaining the job, just how I ‘d handle particular scenarios as well as my understanding of The Chat Store as well as their services.
Amy was looking to expose my strengths as well as weak points to figure out whether I could satisfy the high assumptions that they establish. She needed to know where I would certainly need a little extra training and also where I might bring new abilities to the group.
Why I wanted the placement was additionally really crucial certainly. Although much of our team is spread out throughout the UK, The Conversation Shop is absolutely a close knit team with big ambitions. Every one of us is an important part of supplying the outcomes that we do for customers.
Requirements, such as my keying speed, were tested also certainly. Needing to transform several site visitors whilst providing customer contentment implies that you have to assume and also type quick.
Amy additionally offered me the chance to ask any questions that I had, and she addressed them thoroughly. I was happy and really hoping that I did well in my online conversation interview!
As you have actually probably guessed (by me creating this blog post) I did succeed in my initial meeting for the online chat work. I was invited to the following phase of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.
This is the last stage of their employment procedure and I was proud that I had actually got this much however I was also really worried! Luckily the telephone meeting was not as scary as I as soon as believed and it was a lot more informal than official.
I obtained asked about my pastimes, what I like to do in my extra time and a couple of concerns concerning the Live Chat Agent position. I likewise had some feedback on my ‘Live Chat Meeting’, which was great to listen to.
A lot of the concerns that Joe asked had to do with my personality. Joe stated that proceeding with everybody as well as becoming a part of The Conversation Shop household was a really important aspect.
It was a pleasure to talk on the phone to my prospective future bosses and also I got on well with them, there was a buzz in the air. At the end of the telephone interview I was provided the setting … as well as I approved with great pleasure, of course. I was over the moon and I still am!
When I had approved the offer I was emailed the contracts that needed to be authorized electronically (how awesome is that), my working hrs, what group I would certainly remain in and all of my log-in details ready for my training.
Not long after this I had a phone call with John– my Team Leader. This call lasted around 2 hours as well as he discussed whatever I required to find out about the “Live Conversation Representative” setting. I saw to it to make lots of notes in my notebook as it is a whole lot to take in.
I was after that given the days of when my training would start (training lasts around 3 weeks as well as we’re paid during the procedure) and also other details I needed to know about the training process including precisely what would take place. John was a pleasure to talk to and also I felt comfy chatting to him as he stated he would certainly be there for any kind of questions I might have if I am ever not sure or stuck.
I have had a bad spell of ill health, which meant I was not able to begin my training when set up. Luckily The Chat Store are a number of fantastic people that are patiently waiting for me to be all right once again. I have never known such a recognizing business and also I feel fortunate to be utilized by them.
Equally as I was about to quit my job search, I stumbled across The Chat Shop. I’m eagerly waiting for healing as well as beginning my training. Hopefully I will be a fully fledged online chat representative soon … enjoy this room, my next blog post will inform you everything about my journey with the training procedure.