I had been trying to find a task working from house for a while and also will give up. A lot of ‘function from home’ work that you locate on the internet appear to be some kind of pyramid or ‘begin your very own service’ plan. Paying a signing up with fee or acquiring their items for you to sell on? No thanks!

Eventually I decided to have one more little appearance and also stumbled upon The Chat Store. I saw the “Live Conversation Agent” task on their occupations page and, after checking out the description, a big wave of happiness came me. Not just did I fit their requirements to a tee (careful student with a curious mind, strong ability to multi-task, high levels of organisation website design social media marketing job postings as well as a typing rate over 80 words per minute), it also appeared like a task that I would actually enjoy to do!

I applied instantly! I patiently waited for a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Conversation Interview’; complying with on from the first application questions, this is the first stage of the employment process.

I was rather excited as I had never ever experienced a meeting by doing this before. Around 3 o’clock one afternoon, it was time for my interview via The Chat Shop’s website. I opened my internet browser, mosted likely to The Chat Shop homepage and also simply clicked the real-time chat tab. I had reached my meeting.

After introducing myself to a representative that was managing conversation at the time, I was rapidly moved to Amy, who prepared as well as waiting to begin my interview.

My interview started like any other: we introduced ourselves as well as had a little of a laid-back inviting conversation (which made me feel at ease). Then it was on to the major meeting. What was unusual was the reality that the discussion was extremely comparable to an in person interview, other than it was using real-time chat!

The questions had to do with my previous experience, why I was making an application for the job, exactly how I ‘d deal with certain circumstances as well as my knowledge of The Conversation Shop as well as their solutions.

Amy was seeking to reveal my staminas and weaknesses to determine whether I can fulfill the high assumptions that they set. She wished to know where I would certainly require a little extra training as well as where I might bring brand-new skills to the team.

Why I desired the placement was likewise very important obviously. Although much of our team is spread out across the UK, The Chat Shop is absolutely a close weaved team with big aspirations. Each and every one people is an indispensable part of supplying the results that we do for clients.

Requirements, such as my typing speed, were evaluated as well certainly. Having to transform several internet site site visitors whilst offering client satisfaction means that you need to assume as well as type fast.

Amy likewise gave me the possibility to ask any kind of concerns that I had, and also she answered them extensively. I enjoyed as well as wishing that I did well in my live conversation meeting!

As you have actually probably guessed (by me composing this post) I did do well in my initial meeting for the online conversation work. I was welcomed to the next phase of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much however I was additionally extremely anxious! Luckily the telephone meeting was not as terrifying as I as soon as believed and it was a lot more casual than formal.

I got asked about my pastimes, what I like to do in my leisure and also a few inquiries regarding the Live Chat Representative position. I additionally had some comments on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the concerns that Joe asked were about my individuality. Joe said that moving on with everybody and ending up being a part of The Conversation Shop household was an extremely essential element.

It was an enjoyment to talk on the phone to my potential future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and also I accepted with terrific satisfaction, of course. I was over the moon and also I still am!

Once I had actually accepted the deal I was emailed the contracts that required to be signed digitally (exactly how awesome is that), my functioning hrs, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This phone called lasted around 2 hours as well as he explained whatever I needed to understand about the “Live Conversation Agent” position. I made sure to make great deals of notes in my note pad as it is a lot to take in.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I needed to learn about the training process consisting of exactly what would occur. John was a satisfaction to talk with and I really felt comfy chatting to him as he said he would certainly be there for any kind of inquiries I may have if I am ever not sure or stuck.


I have had a bad round of illness, which indicated I was not able to start my training when arranged. Thankfully The Conversation Shop are a number of fantastic people who are patiently awaiting me to be all right again. I have never ever known such a comprehending company as well as I really feel privileged to be employed by them.

Equally as I was about to give up my work search, I came across The Conversation Shop. I’m excitedly waiting for healing and beginning my training. Hopefully I will be a completely fledged online conversation agent soon … see this space, my following blog post will tell you all about my journey via the training procedure.