I had been searching for a work working from home for some time as well as will quit. Most ‘work from house’ jobs that you find online seem to be some form of pyramid or ‘start your very own company’ system. Paying a joining charge or buying their items for you to sell on? No many thanks!

One day I decided to have one more little appearance and also stumbled upon The Chat Shop. I saw the “Live Chat Representative” task on their careers page and also, after reading the summary, a big wave of happiness came over me. Not only did I fit their needs to a tee (precise learner with an inquisitive mind, solid ability to multi-task, high levels of organisation west at home chat jobs and also an inputting rate above 80 words per minute), it also seemed like a work that I would actually enjoy to do!

I used straight away! I patiently waited for a reply but, to my shock, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Conversation Store, emailed me as well as used me a ‘Live Conversation Interview’; following on from the preliminary application inquiries, this is the initial stage of the employment procedure.

I was rather thrilled as I had never ever experienced a meeting in this way prior to. Around 3 o’clock one mid-day, it was time for my interview via The Chat Store’s web site. I opened my browser, went to The Conversation Store homepage as well as simply clicked the live chat tab. I had actually gotten to my interview.

After presenting myself to an agent that was taking care of chat at the time, I was promptly transferred to Amy, who was ready and also waiting to start my interview.

My meeting began like any other: we presented ourselves and had a little of a casual welcoming chat (that made me feel comfortable). After that it was on to the main meeting. What was odd was the fact that the conversation was really comparable to a face-to-face interview, except it was using live conversation!

The inquiries were about my previous experience, why I was applying for the work, exactly how I would certainly handle particular circumstances as well as my knowledge of The Conversation Store as well as their solutions.

Amy was seeking to expose my staminas and weak points to identify whether I can meet the high expectations that they establish. She wished to know where I would need a little added training and also where I might bring new abilities to the group.

Why I desired the placement was also very vital certainly. Although much of our group is spread out across the UK, The Chat Store is definitely a close weaved team with huge aspirations. Every one of us is an integral part of supplying the results that we provide for clients.

Demands, such as my typing speed, were tested as well naturally. Having to transform numerous web site site visitors whilst providing customer fulfillment suggests that you have to assume and also kind fast.

Amy additionally offered me the opportunity to ask any questions that I had, as well as she answered them completely. I was happy and hoping that I succeeded in my real-time chat interview!

As you have actually probably presumed (by me writing this article) I did succeed in my first interview for the real-time chat task. I was welcomed to the next stage of the application procedure– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had got this far but I was also extremely worried! The good news is the telephone meeting was not as frightening as I once believed and also it was a lot more laid-back than official.

I obtained inquired about my leisure activities, what I such as to do in my extra time and also a couple of questions regarding the Live Conversation Agent placement. I likewise had some feedback on my ‘Live Conversation Interview’, which was excellent to hear.

A lot of the inquiries that Joe asked were about my individuality. Joe claimed that proceeding with everybody and ending up being a part of The Chat Shop household was a very crucial element.

It was a pleasure to speak on the phone to my possible future managers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and I approved with fantastic enjoyment, certainly. I mored than the moon and also I still am!

When I had actually accepted the offer I was emailed the agreements that required to be signed electronically (just how cool is that), my functioning hrs, what team I would be in and all of my log-in information ready for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted around 2 hrs as well as he clarified every little thing I needed to find out about the “Live Conversation Agent” placement. I made sure to make great deals of notes in my notebook as it is a lot to absorb.

I was after that offered the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) and also other details I required to understand about the training process consisting of precisely what would certainly happen. John was a satisfaction to speak to and also I really felt comfortable talking to him as he claimed he would certainly be there for any type of questions I might have if I am ever unclear or stuck.


I have had a bad spell of disease, which implied I was incapable to begin my training when prepared. The Good News Is The Chat Store are a number of remarkable people that are patiently waiting on me to be all right again. I have never known such a recognizing company and I really feel privileged to be used by them.

Just as I will give up my job search, I came across The Chat Shop. I’m excitedly waiting for recovering and also starting my training. Ideally I will be a totally fledged live conversation agent quickly … watch this room, my following post will certainly tell you everything about my journey via the training process.