I had actually been searching for a task functioning from residence for some time and will give up. Many ‘work from house’ jobs that you locate on-line appear to be some type of pyramid or ‘begin your own company’ scheme. Paying a joining charge or getting their items for you to sell on? No many thanks!

Someday I decided to have an additional little look and found The Conversation Store. I saw the “Live Conversation Agent” task on their occupations page and also, after reading the description, a big wave of joy came over me. Not only did I suit their demands to a tee (careful student with a curious mind, solid ability to multi-task, high levels of organisation wfh live chat jobs and also a keying rate above 80 words per min), it also looked like a work that I would truly enjoy to do!

I used immediately! I patiently awaited a reply but, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and also supplied me a ‘Live Conversation Meeting’; following on from the first application concerns, this is the first stage of the recruitment process.

I was instead thrilled as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview via The Chat Store’s site. I opened my web browser, mosted likely to The Chat Shop homepage and also merely clicked the live chat tab. I had arrived at my interview.

After introducing myself to a representative that was handling conversation at the time, I was rapidly moved to Amy, who prepared and also waiting to start my meeting.

My interview started like any other: we presented ourselves as well as had a bit of a casual welcoming conversation (that made me feel comfortable). Then it was on to the primary interview. What was strange was the reality that the discussion was really comparable to an in person interview, other than it was by means of real-time conversation!

The questions had to do with my previous experience, why I was getting the job, just how I would certainly handle certain situations and my knowledge of The Chat Store and also their solutions.

Amy was looking to reveal my strengths and also weak points to identify whether I might meet the high assumptions that they establish. She wished to know where I would certainly need a little additional training as well as where I might bring new abilities to the group.

Why I wanted the placement was likewise very crucial certainly. Although much of our group is spread out across the UK, The Conversation Store is absolutely a close weaved team with huge passions. Each and every one of us is an important part of providing the outcomes that we provide for customers.

Needs, such as my typing rate, were tested also obviously. Needing to convert several internet site site visitors whilst offering customer complete satisfaction indicates that you have to believe and type quickly.

Amy also provided me the opportunity to ask any concerns that I had, and also she addressed them completely. I was happy as well as wishing that I did well in my live chat interview!

As you have actually probably thought (by me composing this post) I did succeed in my initial meeting for the live conversation work. I was invited to the next stage of the application procedure– a telephone interview with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far but I was additionally really nervous! Luckily the telephone interview was not as terrifying as I as soon as assumed and it was a lot more laid-back than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a couple of questions concerning the Live Chat Agent setting. I also had some feedback on my ‘Live Chat Interview’, which was wonderful to listen to.

A great deal of the concerns that Joe asked were about my individuality. Joe stated that getting on with everyone and ending up being a part of The Chat Shop family was a very vital element.

It was a satisfaction to speak on the phone to my possible future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and also I accepted with excellent pleasure, certainly. I mored than the moon as well as I still am!

As soon as I had approved the offer I was emailed the agreements that required to be authorized electronically (just how amazing is that), my working hours, what group I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hours and he clarified everything I required to find out about the “Live Conversation Agent” position. I saw to it to make lots of notes in my note pad as it is a whole lot to take in.

I was then given the dates of when my training would commence (training lasts around 3 weeks as well as we’re paid during the process) as well as various other information I required to find out about the training procedure consisting of specifically what would occur. John was a satisfaction to talk to and also I really felt comfortable talking to him as he claimed he would certainly be there for any queries I might have if I am ever before unclear or stuck.


I have had a bad spell of ill health, which indicated I was incapable to begin my training when arranged. Thankfully The Chat Store are a bunch of fantastic individuals who are patiently waiting for me to be all right again. I have actually never ever known such an understanding company and I feel fortunate to be employed by them.

Just as I was about to surrender my job search, I stumbled across The Conversation Store. I’m eagerly waiting for getting well and also beginning my training. Hopefully I will be a totally fledged live conversation representative quickly … view this area, my next blog post will inform you everything about my trip through the training procedure.