I had actually been trying to find a job working from residence for some time as well as was about to quit. Many ‘function from home’ work that you discover online appear to be some form of pyramid or ‘start your very own business’ scheme. Paying a joining cost or buying their items for you to sell on? No many thanks!

One day I determined to have another little look as well as discovered The Conversation Store. I saw the “Live Chat Representative” task on their jobs page and also, after reviewing the description, a big wave of joy came over me. Not only did I suit their demands to a tee (meticulous student with an investigative mind, solid capability to multi-task, high degrees of organisation wfh social media jobs as well as a typing rate above 80 words per min), it also felt like a job that I would truly like to do!

I applied instantly! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in any way.

Amy, a Team Manager at The Chat Store, emailed me as well as used me a ‘Live Conversation Meeting’; adhering to on from the initial application inquiries, this is the initial stage of the employment process.

I was rather delighted as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Shop’s internet site. I opened my web browser, went to The Conversation Shop homepage and also merely clicked the online chat tab. I had actually reached my interview.

After introducing myself to a representative that was managing chat at the time, I was promptly transferred to Amy, who was ready as well as waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a little bit of an informal inviting conversation (that made me feel comfortable). Then it was on to the major meeting. What was odd was the fact that the discussion was very comparable to an in person interview, except it was through online chat!

The questions were about my previous experience, why I was applying for the task, how I ‘d take care of certain situations and my knowledge of The Conversation Store as well as their solutions.

Amy was aiming to disclose my strengths and weaknesses to establish whether I can fulfill the high expectations that they set. She wanted to know where I would certainly require a little added training as well as where I might bring new abilities to the group.

Why I wanted the setting was likewise extremely essential obviously. Although much of our team is spread out across the UK, The Chat Shop is certainly a close weaved team with large ambitions. Each and every one people is an important part of supplying the outcomes that we provide for clients.

Demands, such as my inputting speed, were examined too of course. Having to convert numerous site visitors whilst supplying consumer fulfillment suggests that you have to believe and kind quickly.

Amy likewise gave me the opportunity to ask any concerns that I had, and she answered them completely. I enjoyed as well as hoping that I succeeded in my real-time conversation interview!

As you’ve possibly presumed (by me creating this post) I did succeed in my first meeting for the live chat task. I was welcomed to the following stage of the application procedure– a telephone interview with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this much yet I was likewise very worried! The good news is the telephone meeting was not as scary as I once believed as well as it was a lot more informal than official.

I got inquired about my pastimes, what I such as to do in my leisure as well as a few inquiries about the Live Conversation Agent position. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked had to do with my personality. Joe said that moving on with everyone and also coming to be a part of The Chat Store family members was a really essential factor.

It was an enjoyment to speak on the phone to my possible future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and I approved with terrific enjoyment, certainly. I was over the moon and also I still am!

As soon as I had approved the offer I was emailed the agreements that needed to be signed digitally (just how cool is that), my functioning hrs, what team I would be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This call lasted around 2 hours and also he explained every little thing I needed to learn about the “Live Chat Representative” placement. I ensured to make lots of notes in my notebook as it is a lot to absorb.

I was then provided the days of when my training would commence (training lasts around 3 weeks and we’re paid during the process) as well as various other information I required to understand about the training process consisting of exactly what would occur. John was a satisfaction to speak to and also I felt comfy chatting to him as he claimed he would certainly be there for any type of inquiries I might have if I am ever before unsure or stuck.


I have had a bad bout of disease, which indicated I was not able to begin my training when set up. Luckily The Chat Store are a lot of remarkable individuals who are patiently awaiting me to be well enough once more. I have never ever recognized such a comprehending firm as well as I really feel fortunate to be employed by them.

Equally as I will give up my job search, I stumbled across The Conversation Shop. I’m eagerly awaiting getting well and starting my training. Hopefully I will be a totally fledged live conversation agent soon … watch this space, my following blog post will tell you everything about my journey through the training procedure.