I had been searching for a job working from residence for a while and was about to surrender. Most ‘work from residence’ tasks that you discover online seem to be some form of pyramid or ‘begin your own business’ scheme. Paying a joining cost or buying their products for you to sell on? No many thanks!

Eventually I determined to have another little appearance and stumbled upon The Conversation Shop. I saw the “Live Chat Agent” work on their jobs page and also, after reading the summary, a huge wave of happiness came over me. Not just did I suit their requirements to a tee (precise learner with an investigative mind, solid capacity to multi-task, high levels of organisation what are social media jobs and also a typing rate over 80 words per minute), it likewise felt like a work that I would actually like to do!

I applied immediately! I patiently waited for a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Chat Shop, emailed me and also provided me a ‘Live Chat Interview’; complying with on from the first application concerns, this is the first stage of the recruitment procedure.

I was rather delighted as I had never ever experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s internet site. I opened my web browser, mosted likely to The Conversation Store homepage and also simply clicked the real-time conversation tab. I had actually reached my interview.

After introducing myself to a representative that was managing conversation at the time, I was quickly transferred to Amy, who prepared as well as waiting to begin my interview.

My meeting began like any other: we presented ourselves and had a little of a casual inviting chat (which made me feel secure). Then it was on to the main interview. What was strange was the reality that the conversation was extremely comparable to an in person interview, except it was through real-time conversation!

The questions had to do with my previous experience, why I was requesting the work, how I would certainly deal with certain situations as well as my expertise of The Conversation Shop as well as their solutions.

Amy was wanting to reveal my toughness and also weak points to determine whether I might meet the high expectations that they establish. She wanted to know where I would certainly require a little extra training and also where I could bring brand-new skills to the group.

Why I wanted the position was additionally extremely important certainly. Although much of our group is spread across the UK, The Chat Shop is certainly a close weaved team with huge ambitions. Every one people is an important part of supplying the outcomes that we provide for customers.

Requirements, such as my keying speed, were checked also of course. Needing to transform several site visitors whilst giving consumer fulfillment implies that you have to think as well as type quick.

Amy likewise provided me the opportunity to ask any concerns that I had, as well as she addressed them extensively. I was happy and also wishing that I did well in my real-time conversation meeting!

As you have actually possibly presumed (by me composing this article) I did succeed in my preliminary meeting for the real-time conversation work. I was invited to the next phase of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had got this much yet I was likewise extremely anxious! Luckily the telephone meeting was not as terrifying as I when assumed and also it was extra laid-back than official.

I obtained asked about my pastimes, what I such as to do in my extra time as well as a couple of concerns regarding the Live Conversation Representative setting. I additionally had some feedback on my ‘Live Chat Meeting’, which was wonderful to hear.

A great deal of the concerns that Joe asked had to do with my individuality. Joe claimed that getting on with everyone and also coming to be a part of The Chat Shop family was a very important element.

It was a satisfaction to speak on the phone to my potential future employers and I got on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the position … and also I approved with excellent satisfaction, certainly. I mored than the moon and also I still am!

Once I had actually accepted the deal I was emailed the contracts that required to be signed electronically (exactly how awesome is that), my functioning hours, what team I would remain in and all of my log-in information all set for my training.

Not long hereafter I had a phone call with John– my Group Leader. This telephone call lasted about 2 hrs and he described whatever I needed to know about the “Live Conversation Agent” placement. I saw to it to make lots of notes in my notebook as it is a whole lot to absorb.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the procedure) and also various other details I needed to find out about the training process consisting of exactly what would certainly happen. John was a pleasure to speak to and I felt comfy chatting to him as he said he would be there for any kind of queries I may have if I am ever not sure or stuck.


I have had a negative spell of disease, which indicated I was not able to begin my training when prepared. Luckily The Chat Store are a bunch of remarkable individuals that are patiently awaiting me to be well enough once more. I have actually never understood such a comprehending company and I really feel fortunate to be utilized by them.

Equally as I was about to surrender my task search, I stumbled across The Conversation Shop. I’m excitedly awaiting recovering and also beginning my training. Ideally I will be a totally fledged real-time conversation representative quickly … enjoy this space, my next blog post will inform you everything about my trip via the training procedure.