I had actually been looking for a task functioning from residence for some time and was about to give up. A lot of ‘function from residence’ jobs that you discover online appear to be some form of pyramid or ‘begin your very own organization’ scheme. Paying a signing up with fee or purchasing their products for you to sell on? No many thanks!

Eventually I chose to have an additional little look as well as found The Chat Shop. I saw the “Live Conversation Agent” work on their professions web page as well as, after reading the description, a big wave of joy came me. Not only did I match their requirements to a tee (precise learner with an investigative mind, strong capacity to multi-task, high levels of organisation wicked weed social media job and a keying speed over 80 words per minute), it also seemed like a job that I would really enjoy to do!

I applied quickly! I patiently waited for a reply but, to my shock, I had not been waiting long in any way.

Amy, a Group Supervisor at The Chat Store, emailed me as well as provided me a ‘Live Chat Meeting’; following on from the first application questions, this is the first stage of the recruitment procedure.

I was rather delighted as I had never ever experienced an interview this way before. Around 3 o’clock one afternoon, it was time for my meeting via The Conversation Shop’s internet site. I opened my web browser, went to The Chat Store homepage and also merely clicked the live chat tab. I had gotten to my meeting.

After presenting myself to a representative that was managing conversation at the time, I was swiftly moved to Amy, who prepared as well as waiting to start my interview.

My meeting began like any other: we introduced ourselves and had a little bit of a laid-back welcoming chat (which made me feel comfortable). After that it was on to the major interview. What was strange was the fact that the discussion was really comparable to an in person meeting, other than it was by means of live chat!

The inquiries had to do with my previous experience, why I was applying for the job, just how I ‘d deal with particular circumstances as well as my understanding of The Chat Shop and their solutions.

Amy was aiming to disclose my toughness as well as weak points to determine whether I might satisfy the high assumptions that they set. She would like to know where I would certainly require a little added training and where I might bring brand-new abilities to the team.

Why I wanted the placement was additionally really crucial obviously. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close weaved team with huge passions. Each and every one people is an important part of delivering the results that we do for clients.

Requirements, such as my typing speed, were tested too obviously. Having to convert numerous site visitors whilst offering consumer contentment suggests that you need to believe and type quickly.

Amy additionally offered me the opportunity to ask any type of concerns that I had, and also she answered them completely. I enjoyed as well as hoping that I succeeded in my real-time conversation meeting!

As you’ve possibly guessed (by me creating this post) I did succeed in my first interview for the online conversation job. I was invited to the following phase of the application procedure– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had actually got this far however I was likewise extremely nervous! Thankfully the telephone meeting was not as frightening as I as soon as assumed and also it was much more casual than official.

I got asked about my leisure activities, what I like to do in my extra time and also a few questions regarding the Live Conversation Representative setting. I additionally had some comments on my ‘Live Chat Meeting’, which was terrific to hear.

A great deal of the questions that Joe asked were about my character. Joe stated that proceeding with everybody and ending up being a part of The Chat Store family was a really important aspect.

It was a satisfaction to speak on the phone to my possible future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was provided the setting … as well as I accepted with wonderful satisfaction, naturally. I mored than the moon and I still am!

As soon as I had approved the offer I was emailed the contracts that needed to be authorized digitally (how great is that), my functioning hours, what team I would certainly be in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Team Leader. This phone called lasted about 2 hrs and he described whatever I required to understand about the “Live Chat Agent” placement. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid throughout the procedure) and also other details I needed to know about the training procedure consisting of exactly what would certainly occur. John was a satisfaction to talk to as well as I felt comfy chatting to him as he stated he would certainly be there for any kind of queries I may have if I am ever unsure or stuck.


I have had a bad bout of illness, which implied I was unable to begin my training when arranged. The Good News Is The Conversation Store are a bunch of remarkable individuals who are patiently waiting for me to be well enough once again. I have never ever known such an understanding firm and also I really feel blessed to be used by them.

Just as I was about to surrender my task search, I came across The Conversation Shop. I’m eagerly awaiting recovering as well as starting my training. Ideally I will be a fully fledged live conversation agent soon … enjoy this space, my next post will tell you everything about my trip via the training process.