I had actually been looking for a work working from house for a while and will quit. The majority of ‘function from house’ work that you discover on-line seem to be some form of pyramid or ‘start your very own company’ scheme. Paying a joining fee or purchasing their products for you to sell on? No many thanks!

One day I decided to have one more little appearance as well as discovered The Chat Shop. I saw the “Live Chat Agent” task on their careers page and, after reading the description, a huge wave of joy came me. Not only did I fit their requirements to a tee (thorough student with an inquisitive mind, strong capability to multi-task, high degrees of organisation work at home chat agent jobs and also a typing speed above 80 words per min), it likewise appeared like a job that I would truly like to do!

I used instantly! I patiently awaited a reply yet, to my surprise, I had not been waiting long whatsoever.

Amy, a Team Supervisor at The Chat Shop, emailed me and offered me a ‘Live Chat Meeting’; following on from the first application questions, this is the initial stage of the employment procedure.

I was instead thrilled as I had actually never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Conversation Shop’s website. I opened my web browser, mosted likely to The Chat Store homepage and also simply clicked the live conversation tab. I had actually gotten to my interview.

After introducing myself to an agent that was handling chat at the time, I was rapidly transferred to Amy, who prepared and also waiting to begin my interview.

My meeting started like any other: we presented ourselves as well as had a bit of an informal inviting conversation (which made me feel comfortable). After that it was on to the major interview. What was unusual was the truth that the discussion was very similar to an in person interview, other than it was via real-time chat!

The concerns were about my previous experience, why I was requesting the job, just how I would certainly handle certain situations and my knowledge of The Conversation Shop and also their solutions.

Amy was wanting to reveal my toughness as well as weaknesses to establish whether I can fulfill the high expectations that they establish. She needed to know where I would certainly need a little added training and where I might bring new skills to the group.

Why I desired the placement was additionally extremely essential of course. Although much of our group is spread out across the UK, The Conversation Shop is definitely a close weaved group with huge aspirations. Each and every one people is an indispensable part of providing the outcomes that we do for clients.

Needs, such as my keying speed, were examined too obviously. Having to convert several website visitors whilst providing client satisfaction suggests that you have to think and type fast.

Amy additionally provided me the possibility to ask any questions that I had, and also she addressed them completely. I was happy and also wishing that I did well in my online chat meeting!

As you’ve probably thought (by me composing this blog post) I did do well in my first meeting for the online conversation task. I was invited to the following stage of the application procedure– a telephone meeting with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far however I was additionally very anxious! The good news is the telephone meeting was not as frightening as I once assumed and also it was more informal than official.

I got asked about my leisure activities, what I like to do in my extra time and also a few concerns concerning the Live Conversation Representative setting. I also had some comments on my ‘Live Chat Meeting’, which was great to listen to.

A lot of the questions that Joe asked had to do with my individuality. Joe claimed that proceeding with everybody as well as coming to be a part of The Conversation Shop family members was a really important factor.

It was a pleasure to speak on the phone to my potential future bosses as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the position … and also I approved with terrific enjoyment, certainly. I mored than the moon and I still am!

Once I had actually accepted the deal I was emailed the agreements that required to be authorized digitally (exactly how great is that), my working hrs, what group I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a phone call with John– my Team Leader. This call lasted about 2 hrs and he clarified everything I needed to know about the “Live Conversation Agent” placement. I made certain to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that offered the days of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the procedure) and other information I needed to learn about the training procedure consisting of specifically what would happen. John was a pleasure to speak with and also I felt comfy chatting to him as he stated he would certainly be there for any queries I may have if I am ever before unsure or stuck.


I have had a poor round of ill health, which suggested I was not able to begin my training when set up. Fortunately The Conversation Store are a lot of wonderful individuals who are patiently waiting on me to be well enough once more. I have never ever known such a comprehending company as well as I really feel privileged to be utilized by them.

Just as I will give up my task search, I stumbled across The Chat Shop. I’m eagerly awaiting getting well and beginning my training. With any luck I will be a totally fledged live conversation representative quickly … watch this area, my next blog post will inform you all about my trip via the training process.