I had been looking for a task working from house for a while and will quit. Many ‘function from house’ tasks that you discover online appear to be some form of pyramid or ‘begin your own service’ plan. Paying a signing up with fee or getting their products for you to sell on? No many thanks!

Eventually I chose to have another little look and encountered The Chat Shop. I saw the “Live Chat Agent” task on their occupations web page and also, after reviewing the description, a large wave of joy came over me. Not only did I match their requirements to a tee (thorough learner with an inquisitive mind, solid capacity to multi-task, high degrees of organisation work from home chat customer service jobs and also a keying speed above 80 words per min), it also seemed like a job that I would truly enjoy to do!

I applied instantly! I patiently waited for a reply yet, to my shock, I had not been waiting long in any way.

Amy, a Team Manager at The Conversation Shop, emailed me and also supplied me a ‘Live Chat Interview’; adhering to on from the first application inquiries, this is the first stage of the recruitment procedure.

I was rather delighted as I had never experienced an interview in this way before. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s internet site. I opened my browser, went to The Conversation Shop homepage as well as merely clicked the real-time chat tab. I had actually gotten to my meeting.

After introducing myself to a representative that was handling chat at the time, I was rapidly moved to Amy, who prepared and waiting to start my meeting.

My interview started like any other: we introduced ourselves as well as had a bit of a casual welcoming chat (which made me really feel at ease). After that it was on to the primary interview. What was unusual was the reality that the conversation was extremely similar to an in person interview, other than it was using live chat!

The inquiries had to do with my previous experience, why I was obtaining the job, exactly how I ‘d handle specific situations as well as my understanding of The Chat Shop and their solutions.

Amy was seeking to reveal my strengths and also weak points to figure out whether I might meet the high expectations that they set. She needed to know where I would require a little extra training and where I could bring new abilities to the team.

Why I wanted the position was likewise extremely essential certainly. Although much of our group is spread out across the UK, The Conversation Store is certainly a close weaved group with big aspirations. Each one people is an indispensable part of providing the outcomes that we do for clients.

Demands, such as my typing speed, were tested too of course. Needing to convert multiple web site site visitors whilst offering customer contentment indicates that you need to assume and kind quickly.

Amy additionally provided me the possibility to ask any type of concerns that I had, and she addressed them extensively. I was happy and really hoping that I did well in my real-time chat interview!

As you have actually possibly guessed (by me creating this post) I did succeed in my initial meeting for the live chat job. I was invited to the next phase of the application procedure– a telephone interview with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had actually got this far but I was also very worried! Fortunately the telephone interview was not as terrifying as I as soon as thought and also it was a lot more laid-back than formal.

I got asked about my leisure activities, what I like to do in my extra time and a few concerns about the Live Chat Agent setting. I additionally had some comments on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the inquiries that Joe asked had to do with my individuality. Joe said that getting on with everyone as well as ending up being a part of The Chat Shop family was a very vital element.

It was an enjoyment to talk on the phone to my prospective future employers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the setting … and also I approved with fantastic enjoyment, certainly. I was over the moon and I still am!

Once I had actually accepted the offer I was emailed the contracts that needed to be authorized digitally (how awesome is that), my working hrs, what group I would be in and all of my log-in information all set for my training.

Not long after this I had a call with John– my Group Leader. This phone called lasted about 2 hrs and also he described every little thing I needed to learn about the “Live Chat Representative” placement. I made sure to make great deals of notes in my note pad as it is a whole lot to absorb.

I was then provided the dates of when my training would certainly start (training lasts around 3 weeks and we’re paid during the procedure) as well as various other information I required to learn about the training process including specifically what would certainly occur. John was a satisfaction to talk with and also I felt comfy talking to him as he stated he would be there for any inquiries I might have if I am ever not sure or stuck.


I have had a poor spell of disease, which suggested I was unable to start my training when arranged. Fortunately The Conversation Store are a lot of wonderful people that are patiently waiting for me to be well enough again. I have actually never ever recognized such a comprehending business and also I really feel privileged to be employed by them.

Equally as I will give up my task search, I stumbled across The Chat Store. I’m excitedly waiting for recovering and starting my training. Ideally I will be a fully fledged online conversation representative quickly … enjoy this room, my next message will certainly inform you everything about my journey with the training process.