I had actually been trying to find a task working from residence for a while and will surrender. Many ‘function from home’ tasks that you locate online seem to be some form of pyramid or ‘start your own service’ system. Paying a joining charge or purchasing their products for you to sell on? No thanks!

Eventually I determined to have one more little look and also discovered The Chat Store. I saw the “Live Conversation Representative” task on their jobs page and, after reading the description, a big wave of joy came by me. Not just did I match their requirements to a tee (precise learner with an inquisitive mind, solid ability to multi-task, high degrees of organisation work from home chat job with stubhub and also a typing rate above 80 words per minute), it additionally felt like a job that I would really enjoy to do!

I used immediately! I patiently awaited a reply but, to my surprise, I had not been waiting long at all.

Amy, a Team Manager at The Chat Store, emailed me and used me a ‘Live Conversation Interview’; following on from the initial application questions, this is the initial stage of the recruitment process.

I was rather thrilled as I had actually never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting by means of The Chat Store’s internet site. I opened my internet browser, mosted likely to The Conversation Store homepage and also just clicked the live conversation tab. I had gotten to my meeting.

After presenting myself to an agent that was managing conversation at the time, I was swiftly transferred to Amy, that prepared as well as waiting to begin my interview.

My meeting began like any other: we introduced ourselves and also had a little of a casual inviting conversation (which made me really feel secure). After that it was on to the primary meeting. What was strange was the truth that the conversation was very similar to an in person meeting, other than it was via online chat!

The concerns were about my previous experience, why I was making an application for the job, exactly how I would certainly take care of specific situations and also my understanding of The Conversation Store and also their services.

Amy was aiming to disclose my strengths as well as weaknesses to establish whether I could meet the high expectations that they set. She wanted to know where I would need a little extra training and also where I could bring brand-new skills to the team.

Why I wanted the setting was also very vital naturally. Although much of our group is spread across the UK, The Conversation Shop is absolutely a close knit group with huge aspirations. Each one of us is an indispensable part of delivering the outcomes that we provide for customers.

Needs, such as my keying rate, were evaluated as well obviously. Having to transform several site visitors whilst providing customer satisfaction suggests that you have to believe and also type quickly.

Amy additionally provided me the chance to ask any type of inquiries that I had, and she answered them thoroughly. I enjoyed and also wishing that I did well in my real-time chat meeting!

As you’ve most likely presumed (by me composing this post) I did succeed in my first interview for the online conversation job. I was welcomed to the next stage of the application procedure– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far yet I was also really worried! The good news is the telephone interview was not as scary as I when thought and also it was more casual than formal.

I got asked about my pastimes, what I such as to do in my extra time as well as a few concerns about the Live Chat Representative setting. I additionally had some responses on my ‘Live Conversation Meeting’, which was wonderful to listen to.

A lot of the questions that Joe asked were about my character. Joe stated that getting on with everybody and becoming a part of The Chat Shop family members was a really crucial variable.

It was an enjoyment to talk on the phone to my prospective future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the setting … as well as I accepted with excellent pleasure, certainly. I mored than the moon and I still am!

Once I had actually approved the deal I was emailed the agreements that needed to be authorized electronically (exactly how cool is that), my functioning hrs, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a phone call with John– my Team Leader. This phone called lasted about 2 hrs as well as he clarified whatever I required to know about the “Live Conversation Representative” position. I saw to it to make great deals of notes in my note pad as it is a lot to absorb.

I was then given the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the procedure) as well as various other details I required to find out about the training process including specifically what would certainly happen. John was an enjoyment to speak to and also I really felt comfy chatting to him as he said he would be there for any kind of questions I might have if I am ever unclear or stuck.


I have had a poor spell of disease, which implied I was not able to start my training when prepared. Luckily The Chat Store are a bunch of terrific individuals that are patiently waiting on me to be well enough once again. I have actually never ever understood such an understanding firm and also I really feel blessed to be utilized by them.

Just as I will quit my task search, I stumbled across The Chat Store. I’m excitedly awaiting recovering as well as beginning my training. Hopefully I shall be a fully fledged live conversation representative soon … enjoy this space, my following article will certainly inform you everything about my journey with the training procedure.