I had actually been looking for a task functioning from home for some time and also will surrender. The majority of ‘function from home’ jobs that you discover on-line appear to be some form of pyramid or ‘start your own organization’ plan. Paying a signing up with charge or acquiring their products for you to sell on? No thanks!

Someday I chose to have one more little look and also stumbled upon The Conversation Shop. I saw the “Live Chat Agent” job on their jobs page as well as, after reading the description, a large wave of happiness came me. Not just did I fit their needs to a tee (precise learner with an analytical mind, strong ability to multi-task, high degrees of organisation work from home chat jobs flexible schedule and also an inputting speed over 80 words per minute), it additionally appeared like a task that I would really love to do!

I applied straight away! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Manager at The Conversation Store, emailed me and also used me a ‘Live Chat Interview’; complying with on from the preliminary application concerns, this is the initial stage of the recruitment process.

I was rather thrilled as I had never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting via The Conversation Shop’s website. I opened my web browser, went to The Chat Shop homepage as well as merely clicked the online conversation tab. I had actually come to my interview.

After presenting myself to a representative that was managing conversation at the time, I was rapidly transferred to Amy, who prepared and also waiting to start my interview.

My meeting started like any other: we presented ourselves and had a bit of an informal inviting chat (that made me really feel at ease). Then it was on to the main meeting. What was weird was the truth that the conversation was really similar to an in person interview, except it was through live chat!

The questions had to do with my previous experience, why I was applying for the task, how I would certainly take care of particular scenarios as well as my knowledge of The Chat Store as well as their services.

Amy was wanting to expose my strengths as well as weaknesses to identify whether I can fulfill the high assumptions that they establish. She wished to know where I would need a little added training and also where I might bring new skills to the group.

Why I desired the position was likewise extremely crucial certainly. Although much of our group is spread across the UK, The Chat Shop is certainly a close knit group with large passions. Each and every one of us is an important part of delivering the results that we do for customers.

Demands, such as my typing rate, were evaluated as well of course. Having to convert numerous website visitors whilst supplying consumer complete satisfaction means that you have to assume as well as type fast.

Amy additionally provided me the opportunity to ask any inquiries that I had, and she addressed them completely. I was happy as well as wishing that I succeeded in my real-time chat interview!

As you have actually probably thought (by me composing this blog post) I did succeed in my first meeting for the online conversation task. I was invited to the following phase of the application process– a telephone interview with Amy and also one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had got this far but I was also really anxious! Fortunately the telephone meeting was not as terrifying as I as soon as assumed and also it was much more laid-back than formal.

I got asked about my hobbies, what I such as to do in my spare time and also a few concerns about the Live Chat Representative placement. I likewise had some feedback on my ‘Live Conversation Interview’, which was great to listen to.

A lot of the questions that Joe asked had to do with my individuality. Joe said that moving on with everybody as well as becoming a part of The Chat Store family was a really vital variable.

It was a pleasure to talk on the phone to my prospective future bosses and also I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the setting … and I approved with excellent pleasure, of course. I was over the moon and I still am!

Once I had approved the offer I was emailed the contracts that required to be signed digitally (how trendy is that), my functioning hours, what group I would certainly remain in and all of my log-in details all set for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted about 2 hours as well as he explained every little thing I needed to learn about the “Live Chat Representative” setting. I made sure to make great deals of notes in my note pad as it is a whole lot to take in.

I was after that provided the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid during the procedure) and other details I needed to learn about the training procedure including exactly what would take place. John was an enjoyment to speak with as well as I felt comfy talking to him as he stated he would certainly be there for any kind of questions I might have if I am ever unclear or stuck.


I have had a negative round of ill health, which implied I was not able to begin my training when arranged. The Good News Is The Conversation Shop are a bunch of fantastic individuals that are patiently waiting on me to be all right once again. I have never ever understood such a recognizing company and I really feel fortunate to be utilized by them.

Equally as I will surrender my job search, I stumbled across The Chat Shop. I’m eagerly waiting for recovering as well as beginning my training. With any luck I shall be a completely fledged real-time conversation agent quickly … see this space, my next message will tell you everything about my trip via the training procedure.