I had been searching for a job functioning from residence for some time and also was about to give up. The majority of ‘function from residence’ work that you find on the internet seem to be some form of pyramid or ‘begin your own organization’ scheme. Paying a joining cost or buying their products for you to sell on? No many thanks!

Eventually I chose to have one more little appearance and encountered The Chat Store. I saw the “Live Chat Representative” work on their jobs page as well as, after reading the description, a large wave of joy came by me. Not only did I match their needs to a tee (meticulous student with an inquisitive mind, solid capacity to multi-task, high degrees of organisation work from home chat moderator jobs and also a typing speed above 80 words per min), it likewise looked like a job that I would truly enjoy to do!

I applied quickly! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Team Manager at The Chat Store, emailed me as well as used me a ‘Live Conversation Meeting’; following on from the first application questions, this is the initial stage of the employment procedure.

I was rather excited as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s internet site. I opened my internet browser, mosted likely to The Chat Store homepage and also simply clicked the real-time chat tab. I had gotten to my interview.

After presenting myself to an agent that was handling chat at the time, I was rapidly moved to Amy, who was ready and waiting to start my interview.

My meeting began like any other: we presented ourselves and had a little of a casual welcoming chat (that made me feel at ease). Then it was on to the main interview. What was strange was the reality that the discussion was really similar to a face-to-face meeting, except it was by means of online chat!

The concerns were about my previous experience, why I was looking for the task, how I ‘d handle certain scenarios as well as my knowledge of The Conversation Shop as well as their services.

Amy was aiming to expose my strengths and weak points to identify whether I might fulfill the high assumptions that they establish. She would like to know where I would require a little extra training and also where I might bring new abilities to the team.

Why I desired the position was also very vital naturally. Although much of our team is spread across the UK, The Chat Shop is definitely a close weaved team with huge ambitions. Each and every one of us is an integral part of supplying the results that we provide for clients.

Demands, such as my inputting rate, were examined also of course. Having to transform multiple internet site visitors whilst offering client contentment means that you need to assume and kind quick.

Amy likewise gave me the opportunity to ask any kind of inquiries that I had, and she addressed them completely. I enjoyed as well as hoping that I succeeded in my real-time conversation meeting!

As you have actually most likely thought (by me writing this post) I did do well in my initial interview for the live chat job. I was invited to the next phase of the application procedure– a telephone meeting with Amy and also one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this much but I was likewise extremely anxious! Fortunately the telephone interview was not as terrifying as I as soon as assumed as well as it was extra laid-back than formal.

I obtained inquired about my pastimes, what I like to do in my spare time and a few concerns about the Live Chat Agent setting. I likewise had some feedback on my ‘Live Conversation Interview’, which was great to listen to.

A lot of the concerns that Joe asked were about my personality. Joe stated that proceeding with everyone and ending up being a part of The Chat Store family members was a very vital element.

It was a pleasure to talk on the phone to my potential future employers and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the position … and I approved with great satisfaction, obviously. I was over the moon as well as I still am!

As soon as I had approved the offer I was emailed the contracts that required to be signed digitally (just how amazing is that), my working hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hrs and he discussed whatever I needed to understand about the “Live Conversation Agent” placement. I ensured to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that given the dates of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid during the process) and also other information I required to understand about the training process including precisely what would certainly happen. John was a pleasure to speak with and also I really felt comfy talking to him as he said he would be there for any questions I may have if I am ever before not sure or stuck.


I have had a negative bout of illness, which indicated I was not able to begin my training when prepared. The Good News Is The Conversation Shop are a number of terrific individuals that are patiently waiting for me to be well enough once more. I have never recognized such a recognizing firm and I really feel privileged to be employed by them.

Equally as I was about to quit my task search, I stumbled across The Chat Shop. I’m excitedly waiting for getting well and also starting my training. With any luck I shall be a fully fledged live chat agent soon … see this area, my following message will inform you everything about my journey with the training process.