I had actually been searching for a task working from home for a while as well as will give up. Most ‘function from house’ tasks that you discover online seem to be some kind of pyramid or ‘start your own service’ system. Paying a joining charge or acquiring their products for you to sell on? No thanks!

Eventually I made a decision to have another little look and stumbled upon The Chat Shop. I saw the “Live Conversation Agent” task on their jobs web page as well as, after reviewing the summary, a huge wave of joy came over me. Not just did I fit their requirements to a tee (thorough learner with an analytical mind, strong ability to multi-task, high levels of organisation work from home chat support jobs near me and an inputting rate above 80 words per minute), it additionally felt like a task that I would truly enjoy to do!

I applied quickly! I patiently waited for a reply but, to my surprise, I wasn’t waiting long at all.

Amy, a Team Supervisor at The Conversation Shop, emailed me and also provided me a ‘Live Conversation Interview’; complying with on from the first application inquiries, this is the first stage of the recruitment process.

I was rather delighted as I had never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s site. I opened my browser, mosted likely to The Conversation Shop homepage and just clicked the real-time chat tab. I had actually arrived at my interview.

After presenting myself to an agent that was taking care of conversation at the time, I was promptly transferred to Amy, who was ready and waiting to start my meeting.

My meeting began like any other: we introduced ourselves as well as had a bit of an informal welcoming chat (which made me really feel comfortable). After that it was on to the major meeting. What was unusual was the fact that the discussion was really similar to a face-to-face meeting, except it was using online chat!

The questions were about my previous experience, why I was making an application for the work, just how I ‘d take care of specific situations and my knowledge of The Chat Store and also their solutions.

Amy was aiming to reveal my strengths and weak points to establish whether I can meet the high expectations that they set. She wanted to know where I would need a little additional training and also where I might bring brand-new talents to the team.

Why I wanted the placement was additionally very crucial of course. Although much of our group is spread throughout the UK, The Chat Shop is absolutely a close knit team with big ambitions. Each and every one of us is an integral part of supplying the results that we provide for customers.

Needs, such as my inputting rate, were checked as well of course. Needing to transform numerous site visitors whilst supplying client complete satisfaction means that you have to assume and type quickly.

Amy additionally gave me the possibility to ask any questions that I had, and she answered them extensively. I enjoyed as well as really hoping that I succeeded in my real-time conversation interview!

As you’ve probably guessed (by me creating this post) I did do well in my preliminary meeting for the real-time conversation task. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy and one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this far however I was also extremely anxious! Thankfully the telephone interview was not as scary as I once thought and it was a lot more laid-back than official.

I obtained asked about my pastimes, what I like to do in my extra time and also a couple of concerns about the Live Chat Agent position. I likewise had some comments on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that proceeding with everybody and also becoming a part of The Conversation Shop family members was a very important element.

It was a satisfaction to talk on the phone to my prospective future employers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was used the setting … as well as I approved with terrific enjoyment, certainly. I mored than the moon and also I still am!

Once I had approved the offer I was emailed the agreements that needed to be authorized electronically (just how trendy is that), my functioning hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hours and also he explained whatever I needed to find out about the “Live Conversation Representative” position. I ensured to make great deals of notes in my notebook as it is a lot to take in.

I was after that provided the dates of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) and also other information I needed to know about the training procedure consisting of specifically what would happen. John was an enjoyment to talk to and also I really felt comfy talking to him as he stated he would be there for any type of inquiries I may have if I am ever before not sure or stuck.


I have had a bad round of disease, which implied I was incapable to begin my training when arranged. Fortunately The Chat Store are a number of wonderful people who are patiently waiting for me to be all right once more. I have never understood such an understanding business as well as I feel privileged to be employed by them.

Equally as I will give up my work search, I stumbled across The Conversation Store. I’m excitedly waiting for recovering and starting my training. Hopefully I will be a completely fledged live conversation representative soon … watch this area, my following blog post will certainly inform you everything about my journey via the training procedure.