I had been seeking a task working from house for some time and was about to surrender. A lot of ‘function from home’ work that you locate online seem to be some form of pyramid or ‘start your very own organization’ scheme. Paying a joining fee or buying their products for you to sell on? No thanks!

Eventually I made a decision to have another little look as well as stumbled upon The Conversation Store. I saw the “Live Chat Agent” task on their professions page and, after reviewing the description, a big wave of happiness came me. Not just did I suit their demands to a tee (precise student with a curious mind, strong ability to multi-task, high degrees of organisation work from home jobs online chat and a keying speed over 80 words per min), it additionally felt like a task that I would really like to do!

I used instantly! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also used me a ‘Live Conversation Meeting’; adhering to on from the initial application inquiries, this is the first stage of the employment procedure.

I was instead delighted as I had never experienced a meeting this way prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Chat Store’s site. I opened my internet browser, mosted likely to The Conversation Store homepage and also just clicked the live conversation tab. I had actually gotten to my meeting.

After introducing myself to a representative that was taking care of chat at the time, I was swiftly transferred to Amy, who prepared as well as waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little of a laid-back inviting chat (that made me feel at ease). After that it was on to the main interview. What was strange was the truth that the conversation was very comparable to an in person meeting, except it was via online chat!

The concerns were about my previous experience, why I was obtaining the work, just how I would certainly handle certain scenarios and my knowledge of The Chat Shop and their solutions.

Amy was seeking to expose my staminas and also weak points to identify whether I could satisfy the high assumptions that they establish. She wished to know where I would require a little added training as well as where I can bring new talents to the group.

Why I wanted the placement was additionally very essential naturally. Although much of our team is spread across the UK, The Chat Shop is certainly a close weaved team with huge ambitions. Every one people is an essential part of delivering the outcomes that we do for customers.

Demands, such as my keying speed, were examined also obviously. Having to convert several internet site visitors whilst supplying customer satisfaction indicates that you need to believe as well as type fast.

Amy also gave me the possibility to ask any kind of inquiries that I had, and also she answered them extensively. I mored than happy and also hoping that I succeeded in my online conversation interview!

As you have actually possibly presumed (by me writing this blog post) I did do well in my initial meeting for the online chat job. I was invited to the next stage of the application process– a telephone meeting with Amy as well as one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far yet I was likewise very worried! Fortunately the telephone meeting was not as scary as I once thought as well as it was extra laid-back than official.

I got asked about my pastimes, what I such as to do in my extra time and a couple of inquiries concerning the Live Chat Representative setting. I likewise had some comments on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the questions that Joe asked were about my personality. Joe said that getting on with everyone and also ending up being a part of The Conversation Shop family was an extremely vital factor.

It was a pleasure to speak on the phone to my possible future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the setting … and also I approved with excellent satisfaction, certainly. I mored than the moon as well as I still am!

Once I had actually approved the offer I was emailed the contracts that required to be signed electronically (just how amazing is that), my functioning hrs, what group I would remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hrs as well as he clarified everything I required to find out about the “Live Conversation Agent” position. I ensured to make lots of notes in my notebook as it is a lot to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks and we’re paid during the process) and various other details I needed to learn about the training procedure including specifically what would happen. John was an enjoyment to talk to as well as I felt comfy chatting to him as he stated he would be there for any type of inquiries I might have if I am ever unsure or stuck.


I have had a negative bout of ill health, which indicated I was incapable to start my training when prepared. The Good News Is The Conversation Store are a lot of wonderful individuals that are patiently waiting for me to be all right once again. I have actually never ever known such a recognizing business and also I feel blessed to be utilized by them.

Just as I was about to quit my task search, I stumbled across The Chat Store. I’m excitedly awaiting healing as well as beginning my training. Hopefully I shall be a completely fledged live chat agent quickly … watch this room, my next post will certainly inform you everything about my trip with the training procedure.