I had been looking for a job functioning from home for a while and was about to quit. The majority of ‘function from home’ tasks that you locate online seem to be some form of pyramid or ‘start your very own business’ plan. Paying a joining fee or getting their items for you to sell on? No many thanks!

One day I chose to have one more little look and discovered The Conversation Shop. I saw the “Live Chat Agent” task on their jobs web page as well as, after reading the summary, a big wave of happiness came me. Not only did I suit their requirements to a tee (thorough learner with an investigative mind, strong ability to multi-task, high levels of organisation work from home live chat operator jobs and also a keying rate above 80 words per min), it also appeared like a task that I would really love to do!

I used immediately! I patiently awaited a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Chat Store, emailed me and offered me a ‘Live Chat Meeting’; adhering to on from the initial application questions, this is the initial stage of the employment process.

I was instead thrilled as I had actually never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview by means of The Chat Store’s site. I opened my web browser, mosted likely to The Chat Store homepage as well as merely clicked the online chat tab. I had actually gotten to my meeting.

After presenting myself to an agent that was managing conversation at the time, I was quickly moved to Amy, that prepared and also waiting to start my interview.

My meeting started like any other: we introduced ourselves and had a little bit of a laid-back inviting conversation (which made me feel secure). Then it was on to the main meeting. What was odd was the reality that the conversation was really similar to an in person meeting, other than it was using online conversation!

The questions had to do with my previous experience, why I was obtaining the task, exactly how I ‘d manage certain scenarios and also my knowledge of The Conversation Shop as well as their services.

Amy was looking to disclose my toughness as well as weaknesses to establish whether I might satisfy the high assumptions that they establish. She needed to know where I would certainly need a little added training as well as where I can bring new skills to the team.

Why I wanted the setting was likewise really crucial naturally. Although much of our team is spread throughout the UK, The Conversation Shop is definitely a close weaved group with huge aspirations. Each one of us is an important part of providing the outcomes that we provide for clients.

Requirements, such as my inputting speed, were checked as well certainly. Needing to convert multiple site site visitors whilst supplying consumer contentment suggests that you have to believe as well as kind quick.

Amy additionally gave me the opportunity to ask any inquiries that I had, and she answered them completely. I was happy and hoping that I succeeded in my live chat interview!

As you have actually most likely presumed (by me writing this article) I did succeed in my first meeting for the real-time chat job. I was welcomed to the next phase of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this much but I was also really anxious! Fortunately the telephone interview was not as terrifying as I when assumed and it was a lot more informal than formal.

I obtained inquired about my leisure activities, what I such as to do in my spare time and a few inquiries about the Live Conversation Agent setting. I also had some responses on my ‘Live Chat Interview’, which was fantastic to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that moving on with everybody as well as ending up being a part of The Chat Store family members was an extremely vital element.

It was a satisfaction to speak on the phone to my prospective future employers and also I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and I approved with terrific satisfaction, obviously. I was over the moon as well as I still am!

Once I had approved the offer I was emailed the agreements that required to be signed digitally (just how amazing is that), my functioning hrs, what team I would remain in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hours as well as he explained whatever I required to understand about the “Live Chat Representative” placement. I made certain to make lots of notes in my note pad as it is a whole lot to absorb.

I was then given the dates of when my training would begin (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other details I needed to learn about the training process including specifically what would occur. John was a satisfaction to speak with and I felt comfy talking to him as he stated he would be there for any kind of inquiries I might have if I am ever before unclear or stuck.


I have had a bad round of illness, which suggested I was not able to start my training when organized. The Good News Is The Chat Store are a lot of remarkable individuals that are patiently awaiting me to be all right again. I have actually never ever recognized such a comprehending company and also I feel fortunate to be utilized by them.

Equally as I was about to give up my work search, I stumbled across The Chat Store. I’m excitedly waiting for getting well and also starting my training. Hopefully I shall be a totally fledged live chat representative quickly … view this area, my next blog post will certainly inform you all about my trip with the training process.