I had actually been searching for a job working from house for some time and was about to give up. A lot of ‘work from house’ jobs that you locate on-line appear to be some type of pyramid or ‘start your very own company’ system. Paying a joining fee or purchasing their items for you to sell on? No thanks!

Eventually I determined to have another little appearance and also discovered The Conversation Shop. I saw the “Live Chat Agent” task on their occupations web page and also, after reviewing the summary, a large wave of happiness came me. Not just did I match their requirements to a tee (careful student with an inquisitive mind, solid capacity to multi-task, high levels of organisation work from home online chat support jobs and a typing speed above 80 words per min), it also felt like a work that I would actually enjoy to do!

I used immediately! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Supervisor at The Chat Store, emailed me and used me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the first stage of the recruitment procedure.

I was rather thrilled as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview using The Chat Store’s internet site. I opened my web browser, went to The Conversation Shop homepage and also just clicked the real-time chat tab. I had actually reached my interview.

After presenting myself to a representative that was taking care of chat at the time, I was quickly transferred to Amy, that prepared and waiting to start my interview.

My meeting started like any other: we introduced ourselves and had a little bit of a casual inviting chat (which made me really feel at ease). Then it was on to the main interview. What was weird was the truth that the discussion was extremely similar to a face-to-face meeting, except it was by means of online chat!

The concerns were about my previous experience, why I was applying for the task, exactly how I ‘d manage certain scenarios and my understanding of The Conversation Shop and also their services.

Amy was looking to expose my staminas and also weaknesses to establish whether I might meet the high assumptions that they establish. She needed to know where I would need a little extra training as well as where I might bring new skills to the group.

Why I wanted the placement was likewise very essential obviously. Although much of our team is spread out across the UK, The Conversation Store is absolutely a close weaved team with large ambitions. Every one of us is an important part of supplying the results that we provide for clients.

Needs, such as my typing speed, were checked too of course. Having to convert numerous web site visitors whilst providing customer complete satisfaction implies that you have to think and also type fast.

Amy additionally offered me the chance to ask any type of inquiries that I had, and she addressed them extensively. I mored than happy and really hoping that I succeeded in my online conversation meeting!

As you have actually possibly guessed (by me creating this article) I did succeed in my preliminary interview for the live chat task. I was invited to the next stage of the application process– a telephone meeting with Amy and also among The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had got this much yet I was additionally really anxious! Thankfully the telephone interview was not as terrifying as I when believed and also it was much more casual than formal.

I obtained asked about my hobbies, what I like to do in my leisure and a few inquiries regarding the Live Conversation Representative position. I also had some responses on my ‘Live Conversation Interview’, which was wonderful to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe said that getting on with everyone as well as becoming a part of The Chat Shop household was an extremely crucial factor.

It was a satisfaction to speak on the phone to my potential future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … and I accepted with wonderful pleasure, naturally. I was over the moon and also I still am!

As soon as I had approved the deal I was emailed the contracts that required to be authorized digitally (exactly how great is that), my functioning hrs, what group I would remain in and all of my log-in information prepared for my training.

Not long hereafter I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hours and also he discussed everything I required to understand about the “Live Chat Agent” placement. I made sure to make great deals of notes in my notebook as it is a whole lot to absorb.

I was then offered the dates of when my training would certainly commence (training lasts around 3 weeks as well as we’re paid during the process) and also various other information I required to learn about the training procedure consisting of precisely what would certainly take place. John was a satisfaction to speak to as well as I felt comfortable chatting to him as he claimed he would certainly be there for any type of inquiries I may have if I am ever before not sure or stuck.


I have had a bad bout of illness, which suggested I was incapable to begin my training when organized. Thankfully The Chat Shop are a lot of remarkable people that are patiently waiting for me to be all right again. I have actually never ever understood such a comprehending firm and I really feel fortunate to be utilized by them.

Equally as I will give up my work search, I came across The Chat Store. I’m eagerly waiting for recovering as well as beginning my training. Ideally I shall be a totally fledged live conversation representative quickly … see this space, my next blog post will inform you all about my journey via the training procedure.