I had actually been trying to find a job functioning from house for a while as well as was about to give up. A lot of ‘work from house’ jobs that you find on-line appear to be some form of pyramid or ‘start your own organization’ scheme. Paying a joining charge or buying their items for you to sell on? No many thanks!

Eventually I chose to have another little appearance as well as stumbled upon The Chat Shop. I saw the “Live Conversation Agent” job on their jobs page as well as, after reading the summary, a large wave of joy came by me. Not only did I match their requirements to a tee (thorough learner with an inquisitive mind, solid capacity to multi-task, high degrees of organisation work from home social media investigator jobs and also a typing rate over 80 words per minute), it also seemed like a task that I would actually love to do!

I used instantly! I patiently awaited a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Chat Meeting’; adhering to on from the preliminary application inquiries, this is the initial stage of the employment process.

I was rather thrilled as I had actually never experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview by means of The Chat Store’s web site. I opened my internet browser, went to The Conversation Shop homepage and also just clicked the live conversation tab. I had reached my interview.

After presenting myself to an agent that was handling conversation at the time, I was promptly moved to Amy, that prepared as well as waiting to begin my meeting.

My interview began like any other: we presented ourselves as well as had a little of an informal inviting conversation (which made me feel at ease). After that it was on to the major meeting. What was odd was the truth that the discussion was really similar to an in person interview, other than it was using online conversation!

The concerns had to do with my previous experience, why I was obtaining the task, just how I ‘d deal with certain circumstances as well as my expertise of The Chat Shop and also their solutions.

Amy was looking to expose my strengths and also weaknesses to determine whether I can fulfill the high assumptions that they establish. She wished to know where I would certainly require a little added training and also where I could bring brand-new skills to the team.

Why I desired the setting was additionally very important obviously. Although much of our group is spread across the UK, The Chat Shop is absolutely a close weaved team with huge aspirations. Each one of us is an essential part of providing the results that we do for customers.

Needs, such as my keying rate, were checked also naturally. Needing to convert numerous web site site visitors whilst supplying consumer fulfillment implies that you have to think and also kind quick.

Amy also provided me the chance to ask any questions that I had, and she addressed them completely. I was happy as well as wishing that I succeeded in my real-time conversation interview!

As you have actually probably guessed (by me creating this post) I did succeed in my initial meeting for the real-time conversation work. I was welcomed to the following phase of the application procedure– a telephone interview with Amy and also one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and also I was proud that I had got this far however I was additionally extremely worried! The good news is the telephone meeting was not as scary as I when thought and also it was more casual than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time and also a few questions regarding the Live Chat Agent placement. I also had some feedback on my ‘Live Conversation Meeting’, which was excellent to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everyone and coming to be a part of The Chat Shop family was an extremely vital element.

It was an enjoyment to speak on the phone to my prospective future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … and also I accepted with excellent pleasure, of course. I was over the moon and I still am!

As soon as I had actually accepted the offer I was emailed the contracts that required to be authorized digitally (just how amazing is that), my functioning hrs, what team I would remain in and all of my log-in information prepared for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted around 2 hrs and also he clarified everything I needed to find out about the “Live Conversation Agent” position. I made sure to make lots of notes in my note pad as it is a lot to absorb.

I was then given the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the procedure) as well as various other details I needed to know about the training procedure including precisely what would take place. John was an enjoyment to talk to as well as I felt comfy talking to him as he stated he would certainly be there for any queries I might have if I am ever before not sure or stuck.


I have had a bad bout of disease, which meant I was unable to start my training when prepared. Fortunately The Chat Shop are a bunch of terrific individuals that are patiently waiting on me to be all right once more. I have actually never ever recognized such an understanding business and also I feel blessed to be employed by them.

Equally as I was about to surrender my task search, I stumbled across The Conversation Shop. I’m eagerly awaiting recovering as well as starting my training. With any luck I will be a completely fledged online conversation agent quickly … see this space, my next blog post will certainly inform you all about my trip through the training process.