I had actually been searching for a job functioning from house for some time as well as was about to quit. A lot of ‘work from home’ tasks that you locate on the internet appear to be some form of pyramid or ‘begin your very own company’ system. Paying a signing up with cost or purchasing their products for you to sell on? No thanks!

Eventually I chose to have an additional little look as well as stumbled upon The Conversation Shop. I saw the “Live Chat Representative” work on their jobs page and also, after reading the description, a huge wave of joy came me. Not only did I fit their requirements to a tee (meticulous learner with an investigative mind, strong capability to multi-task, high degrees of organisation work from home text chat jobs and a keying speed above 80 words per minute), it additionally looked like a job that I would really enjoy to do!

I used instantly! I patiently waited for a reply however, to my surprise, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also used me a ‘Live Conversation Meeting’; following on from the initial application inquiries, this is the first stage of the recruitment process.

I was instead excited as I had actually never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview via The Chat Shop’s website. I opened my browser, mosted likely to The Chat Shop homepage and simply clicked the real-time conversation tab. I had actually arrived at my interview.

After presenting myself to a representative that was handling conversation at the time, I was quickly moved to Amy, who was ready and waiting to begin my interview.

My meeting began like any other: we presented ourselves and had a little bit of a casual welcoming chat (which made me feel secure). After that it was on to the main interview. What was weird was the fact that the discussion was really comparable to a face-to-face meeting, other than it was using real-time conversation!

The questions were about my previous experience, why I was applying for the task, exactly how I would certainly handle particular situations as well as my understanding of The Conversation Store as well as their services.

Amy was aiming to reveal my toughness and also weaknesses to establish whether I can meet the high expectations that they establish. She needed to know where I would certainly require a little extra training and also where I can bring brand-new skills to the team.

Why I desired the placement was also really vital certainly. Although much of our group is spread throughout the UK, The Chat Store is absolutely a close knit team with large passions. Each and every one people is an essential part of providing the outcomes that we provide for customers.

Requirements, such as my keying rate, were tested as well certainly. Having to convert several site site visitors whilst supplying customer satisfaction indicates that you have to think as well as type fast.

Amy additionally gave me the possibility to ask any type of inquiries that I had, as well as she answered them extensively. I mored than happy as well as hoping that I succeeded in my live chat meeting!

As you’ve possibly thought (by me writing this blog post) I did succeed in my initial interview for the real-time chat task. I was invited to the next stage of the application procedure– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far but I was likewise extremely worried! The good news is the telephone meeting was not as scary as I when thought as well as it was much more casual than official.

I obtained inquired about my pastimes, what I such as to do in my leisure and a couple of inquiries concerning the Live Conversation Representative setting. I additionally had some comments on my ‘Live Chat Interview’, which was terrific to hear.

A lot of the questions that Joe asked were about my character. Joe said that getting on with everybody and also becoming a part of The Conversation Shop household was a really essential aspect.

It was a satisfaction to speak on the phone to my potential future employers as well as I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and I approved with excellent satisfaction, of course. I was over the moon and also I still am!

Once I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (how cool is that), my functioning hours, what team I would remain in and all of my log-in details all set for my training.

Not long after this I had a call with John– my Group Leader. This telephone call lasted around 2 hours and he explained everything I needed to understand about the “Live Chat Representative” position. I ensured to make lots of notes in my note pad as it is a whole lot to absorb.

I was after that offered the dates of when my training would certainly start (training lasts around 3 weeks and also we’re paid throughout the process) as well as various other details I needed to know about the training procedure including specifically what would occur. John was a satisfaction to talk with and I really felt comfy chatting to him as he claimed he would certainly be there for any type of questions I may have if I am ever unclear or stuck.


I have had a negative bout of ill health, which implied I was incapable to start my training when set up. Luckily The Conversation Store are a lot of fantastic individuals that are patiently awaiting me to be all right once more. I have actually never recognized such an understanding company as well as I really feel privileged to be used by them.

Equally as I was about to quit my task search, I came across The Chat Shop. I’m eagerly awaiting healing as well as beginning my training. Hopefully I will be a fully fledged live chat agent quickly … view this area, my next article will tell you all about my journey through the training procedure.